Remote Web Workplace

Remote Web Workplace

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As part of our upcoming remote managed services offering using Operations Manager 2007 with Essentials 2007, we'll be including the capability to use Remote Desktop to troubleshoot end-user problems without needing to have connectivity from the service provider's network operations center to every computer in the customer's environment.  Remote Web Workplace (RWW), developed by the Small Business Server team at Microsoft, provides this capability by proxying the inbound Remote Desktop requests so that all connects go through the Essentials server.  With RWW, service provider's will be able to Remote Desktop to all of the Windows operating systems that support it (Windows XP, Windows Vista, Windows 2000 Server, Windows Server 2003.  Remote Assistance is also possible by first using Remote Desktop to access the Essentials server and then using Remote Assistance from the Essentials console.  RWW is accessed using Internet Explorer across the internet, connecting to a secure web site hosted on the Essentials server.  RWW provides a list of all of the computers in the customer's AD forest, making it easy to find and connect to the right computer.  I'd recommend that you use the Web Page view in Operations Manager 2007 to create a RWW view per customer.  Here's an example of using RWW inside the Operations Manager 2007 console.

 

Comments
  • So, dustinj, this sure looks a lot like RWW that's in SBS2003. Is it the same code base, or did you just mimic the look? In either case, a tip of the hat to the SBS dev team that developedRWW for us might be a nice gesture.

    -kw

  • Great suggestion! Thanks!

  • http://blogs.technet.com/dustinj/archive/2007/06/21/remote-web-workplace .aspx Another team besides Home

  • RWW works very well in the SBS environment, so is a great option to have for an MSP manageing multiple SCE systems for customers.

  • " System Center Remote Operations Manager (ROM) 2007 . ROM, scheduled to RTM later this month, is

  • Dustin,

    I just found your blog today. I'd like to set up some time to meet with you to discuss RWW in more detail. We are located here in Bellevue, WA so it would be very easy to meet in person. Thanks.

  • Will this RWW functionality only be available if you are using SCOM to manage remote Essential sites?  My company is looking for something similar to this (400+ PCs) that would enable us to log in to one specific portal and then give them access to certain PC's in our internal network.  

    Is it possible to just utilize SCOM at a company without essentials and get this functionality?

  • Remote Operations Manager 2007 is a partner solution to provide remote managed services to small and

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