A bunch of the folks who are working on Microsoft's upcoming offering for managed service providders will be at our Worldwide Partner Conference next month in Denver. Feel free to send me a note to schedule some time with the team, come to the Operations...

As part of our upcoming remote managed services offering using Operations Manager 2007 with Essentials 2007, we'll be including the capability to use Remote Desktop to troubleshoot end-user problems without needing to have connectivity from the service...