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Managed Services architecture

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The managed services solution uses System Center Operations Manager 2007 and System Center Essentials 2007 to provide managed services to many remote customers.

The service provider would install System Center Operations Manager 2007 in their network operations center (NOC).  System Center Essentials 2007 (SCE) would be installed at each customer location. SCE could be installed on an existing server such as a Small Business Server or domain controller.  The SCE server would be configured to communicate with the Operations Manager 2007 server across the internet, using certificates to mutually authenticate the connection.  Computers at the customer location would be discovered and installed from the SCE server.

The service provider would then be able to monitor and manage computers at each customer.

 

Comments
  • I work for a medium sized company and I am beta testing System Center Configuration Manager 2007. I saw the posting today of Beta 2 of System Center Essentials.  I am now wondering what SCE won't have that the SCCM will?

    Thanks,

    A.

  • Essentials 2007 includes the ability to distribute software and updates, as well as collect basic hardware and software inventory.

  • Can the managed services platform be used at small businesses running SBS 2003?

  • Is there going to be any type of remote desktop feature not requiring VPN, ar WAN access to the remote site? Like RDP over SSL, or an RDP Proxy rather?

  • For this release, we'll provide the capability of using Remote Desktop, but this will require connectivity between the service provider site and the customer's computers.

    For the next release, we are looking into the TS Gateway provided by Windows Codename Longhorn Server

  • Yes, our managed services offering can be used to managed a small business that is running SBS 2003.  Please see our wiki for additional configuration instructions if you intend to intall System Center Essentials on SBS 2003 Premium.

  • Any updates on the MSP offering??? Were an MS Certified Partner and need to get something like this up and running very quickly.  I've been researching other MSP solutions, but really like what I'm seeing in SCE and OP 07 and I'm excited to see these products work together.  Any details on public beta start date and or pricing release dates would be awsome!

  • Hi!  We're planning on offering a public beta of our managed service platform in the Q1 of 2007.  Please register for the beta using this link:

    https://connect.microsoft.com/programdetails.aspx?ProgramDetailsID=819

    Thanks!

  • Hi.

    I have a problem with SCE.

    I installed SCE on a clean Win 2k3 Server , i installed all updates that SCE required, and when i start the computer Mom Health Service fail to start.

    The error :

    Event Type: Error

    Event Source: Application Error

    Event Category: (100)

    Event ID: 1000

    Date: 1/8/2007

    Time: 12:51:17 PM

    User: N/A

    Computer: SYS_E

    Description:

    Faulting application HealthService.exe, version 6.0.4295.0, faulting module msvcr80.dll, version 8.0.50727.163, fault address 0x0000e5a6.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 70 70 6c 69 63 61 74   Applicat

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

    0010: 75 72 65 20 20 48 65 61   ure  Hea

    0018: 6c 74 68 53 65 72 76 69   lthServi

    0020: 63 65 2e 65 78 65 20 36   ce.exe 6

    0028: 2e 30 2e 34 32 39 35 2e   .0.4295.

    0030: 30 20 69 6e 20 6d 73 76   0 in msv

    0038: 63 72 38 30 2e 64 6c 6c   cr80.dll

    0040: 20 38 2e 30 2e 35 30 37    8.0.507

    0048: 32 37 2e 31 36 33 20 61   27.163 a

    0050: 74 20 6f 66 66 73 65 74   t offset

    0058: 20 30 30 30 30 65 35 61    0000e5a

    0060: 36                        6      

    Thanks in advance.

  • MOM Healt Service problem

    Hi.

    I have a problem with SCE.

    I installed SCE on a clean Win 2k3 Server , i installed all updates that SCE required, and when i start the computer Mom Health Service fail to start.

    The error :

    Event Type: Error

    Event Source: Application Error

    Event Category: (100)

    Event ID: 1000

    Date: 1/8/2007

    Time: 12:51:17 PM

    User: N/A

    Computer: SYS_E

    Description:

    Faulting application HealthService.exe, version 6.0.4295.0, faulting module msvcr80.dll, version 8.0.50727.163, fault address 0x0000e5a6.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Data:

    0000: 41 70 70 6c 69 63 61 74   Applicat

    0008: 69 6f 6e 20 46 61 69 6c   ion Fail

    0010: 75 72 65 20 20 48 65 61   ure  Hea

    0018: 6c 74 68 53 65 72 76 69   lthServi

    0020: 63 65 2e 65 78 65 20 36   ce.exe 6

    0028: 2e 30 2e 34 32 39 35 2e   .0.4295.

    0030: 30 20 69 6e 20 6d 73 76   0 in msv

    0038: 63 72 38 30 2e 64 6c 6c   cr80.dll

    0040: 20 38 2e 30 2e 35 30 37    8.0.507

    0048: 32 37 2e 31 36 33 20 61   27.163 a

    0050: 74 20 6f 66 66 73 65 74   t offset

    0058: 20 30 30 30 30 65 35 61    0000e5a

    0060: 36                        6      

    Thanks in advance.

  • Managed Services architecture The managed services solution uses System Center Operations Manager 2007

  • Any idea on when SCE with MSP option will be available? Why no blogs on the topic, sounds quit dead!

  • Hi Jagster,

    I'll be blogging more about our MSP option next month!  Thanks for your interest!

    Dustin

  • Nice Post! The information you provided are really beneficial. Thank you for sharing and for providing nice ideas and tips .
    www.onplatinum.net.au/

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