If you've installed Exchange Server, there's a really good (ok, near 99.999%) chance at some point you've needed to look at the documentation to figure out how to do something. It's a big product. There's a lot of stuff you can do with it. But when you need to look something up - how do you do that? I'm interested in how you find information that you need to complete a task. My goal is to use information I gather from your feedback to help us as we think about the documentation experience in the next version of Exchange. The rest of this post me firing questions at you. :) It'd be really great if you could let me know your thoughts.
When you need to find information on how to do something or how something works, what's your first step?
When you look at the product documentation in TechNet, how important is the TOC to you? Do you use it? If you do, how does it help you to find the information you need?
If you arrive at a topic on TechNet from a search query, and that topic doesn't have the information you're looking for, what do you do next?
How long do you stay in the documentation looking for the right answer before you back out to the search query?
We do have anonymous, generalized, site usage information that gives us some insight into some of these questions, but I'm really interested in how you find content, whether you find the TOC useful, and how often you use it. Please leave a comment and let me know your thoughts.