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Consider the following scenario: In your environment you have a Windows domain controller, a computer running System Center 2012 Data Protection Manager (DPM) and one member server. You are using Certificate Based Authentication (CBA) for the domain member and the domain member name is MemberServer...

Hello, Shane Brasher here once again, following up DPM Certificate Troubleshooting–Part 1: General Troubleshooting and DPM Certificate Troubleshooting–Part 2: Registry with Part 3 of “DPM Certificate Authentication Troubleshooting”. In this session we will go over some common symptoms you may see if...

Hello, Shane Brasher here again. This article picks up from where DPM Certificate Troubleshooting–Part 1: General Troubleshooting left off. We are going to jump right in and look at a few failed scenarios when your DPM certificate related registry keys are missing or corrupt. When you have everything...

The spirit of this document is to provide you with a quick guide to troubleshooting System Center 2012 Data Protection Manager (DPM) Certificate authentication issues. This document assumes that you are already familiar with DPM 2012 and have a healthy certificate infrastructure. This document also assumes...

There may be circumstances when you want to copy a System Center Data Protection Manager 2010 (DPM 2010) recovery point from a tape in the primary tape library to a tape in the library configured as the copy library.  In DPM 2010, if you have multiple tape libraries with 2 or more tape drives in...

Hi everyone, Shane Brasher here with some tips on how to troubleshoot networking issues related to the DPM Agent. The goal of this article is not to make you a networking expert or to provide in-depth networking training, but rather provide you with basic skills and knowledge of specific tools used to...

Hello, Chuck Whitson here from the Data Protection Manager Team here in Texas. Lately, we’ve had several customers run into issues with sharing their tape library between multiple DPM servers so I’ve put together some of the things that have been known to interfere with configuring tape library sharing...

There are many failures that can happen when protecting Hyper-V hosts and CSV’s that are a result of the Cluster network configuration not being optimized for redirected mode communication. In most cases these problems will only happen under a heavy load, and when it happens we can lose access to the...

Hello, Shane Brasher here. I’d like to go over some very basic troubleshooting steps used to narrow down some common causes on initial replication and just plain replication failures for System State and Bare Metal backups. Troubleshooting a System State or BMR backup failures can be frustrating as there...

Hi Marc Reynolds here.  I have seen some issues lately where users of System Center Data Protection Manager (DPM) protected clients have experienced slow performance on their clients after installing the DPM client. There have been two scenarios reported: 1. When booting up a DPM protected client...

Our very own Shane Brasher has just released another great new video, this one discussing an example of how we can use PowerShell and SQL changes to correct a System Center Data Protection Manager 2010 (DPM 2010) console crash. The issue he is troubleshooting in the video below is that there is corruption...

Just an FYI on a new Knowledge Base article we published today that goes over some of the top issues and solutions you may run into with System Center Data Protection Manager 2007.  I included the article below but you can find the latest revision as KB2428303 - Troubleshooting system state backup...

Data Protection Manager 2007 and Data Protection Manager 2010 notification emails may not be delivered to the configured list of recipients although individual test mails are delivered successfully (Options -> SMTP Server -> Send test mail). When you try to send a test mail to a group in this scenario...

Assume we have some sort of scenario where protection is continued on new storage pool and are left with old storage pool that contains data but is no longer relevant. You could develop the idea to re-use old storage pool disk space to enlarge the new storage pool and may even be part of a migration...

Knowing how to manipulate DPM by way of PowerShell can come in handy in many situations. For example, I had a case to where I was troubleshooting the DPM console that was crashing and there was a concern as to whether or not recovery points where being made for specific protection groups. Using the PowerShell...

There are some common issues we run into when troubleshooting SharePoint recoveries and the video below covers how to diagnose common SharePoint DPM recoveries using the various logs that are available. The two areas of focus are insufficient space and incorrect templates related issues. The video covers...