Configuring SMTP Server information in System Center Data Protection Manager fails with error ID: 2013

Just a quick heads up on one more new KB article we published today:

=====

Symptoms

Configuring SMTP Server information in System Center Data Protection Manager 2010 and System Center Data Protection Manager 2012 (DPM) fails with the following error:

ID: 2013
Details: Logon failure: unknown user name or bad password

Cause

This can occur if you configure credentials for a non-authenticated SMTP server as DPM expects credentials for an authenticated SMTP server. Configuring a non-authenticated SMTP server only supplies the SMTP server name, server port, and "from" address. Because of this, DPM passes incorrect information resulting in the error.

Resolution

Fill in all the fields of the SMTP Server dialog with the correct information including a username and password.

More Information

DPM requires the population of ALL the fields under the SMTP Server options regardless whether the SMTP server accepts anonymous connections or not.

When providing a username and password, ensure the account has administrative privileges on the DPM server. A non-administrative account receives the following error.

An authentication error occurred when trying to connect to the SMTP server. (ID: 518)
You typed an incorrect user name, password, or SMTP server name. Type the correct user name or password to enable e-mail delivery of reports and alerts notifications.

=====

For the most current version of this article please see the following:

2020373: Configuring SMTP Server information in System Center Data Protection Manager fails with error ID: 2013

J.C. Hornbeck | System Center Knowledge Engineer

DPM on TechNet