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Quick Tip: Troubleshooting Notification Emails in Data Protection Manager

Quick Tip: Troubleshooting Notification Emails in Data Protection Manager

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EmailEnvelopeData Protection Manager 2007 and Data Protection Manager 2010 notification emails may not be delivered to the configured list of recipients although individual test mails are delivered successfully (Options -> SMTP Server -> Send test mail). When you try to send a test mail to a group in this scenario you get the following error:

The SMTP server reports that the From address is not valid. (ID: 527)
Check For appropriate permissions to send via SMTP to the specified server.

Cause

Regardless of the actual error message, it can be misleading.  The first thing to do is check the way the group is typed. The recipient addresses should be separated by commas like this:

user1@domain.local, user2@domain.local

or

user1@domain.local,user2@domain.local

image

If any other separator is used in place of a comma (e.g. a semi-colon), then you will get the above error.

Resolution

Use commas as the separator for e-mail addresses.

More Information

Subscribing to Alert Notifications clearly states that the separator should be a comma, however please note that e-mails of recipients for DPM reports need to be separated by semi-colons and not commas. This is used by SQL Server Reporting Services and does not go through DPM directly.  For example:

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Rajeev Narshana | System Center Senior Support Engineer

The App-V Team blog: http://blogs.technet.com/appv/
The WSUS Support Team blog: http://blogs.technet.com/sus/
The SCMDM Support Team blog: http://blogs.technet.com/mdm/
The ConfigMgr Support Team blog: http://blogs.technet.com/configurationmgr/
The OpsMgr Support Team blog: http://blogs.technet.com/operationsmgr/
The SCVMM Team blog: http://blogs.technet.com/scvmm/
The MED-V Team blog: http://blogs.technet.com/medv/
The DPM Team blog: http://blogs.technet.com/dpm/
The OOB Support Team blog: http://blogs.technet.com/oob/
The Opalis Team blog: http://blogs.technet.com/opalis

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  • Now can anybody explain why in DPM when you do a Recovery, the notification email for that does not come through?  

  • I have the same problem. The result of a recovery job never send the notification mail ? Any ideas ?

  • Information alerts must be selected and recipient must be added to the Notification dialog as well.