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Blog Post:
Outbound PSTN Calling from an OCS Response Group
Doug Lawty
The new Response Group Service in Office Communications Server 2007 R2 is a neat solution that provides inbound call routing to available agents. In terms of features, it sits somewhere between the hunt group offered on your PBX and a full contact center ACD . It’s pretty simple to setup initially and...
on
12 Aug 2009
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