August, 2009

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DMTF

Outbound PSTN Calling from an OCS Response Group

Posted over 4 years ago

by Doug Lawty
- 12 Comments
The new Response Group Service in Office Communications Server 2007 R2 is a neat solution that provides inbound call routing to available agents. In terms of features, it sits somewhere between the hunt group offered on your PBX and a full contact center...