The new Response Group Service in Office Communications Server 2007 R2 is a neat solution that provides inbound call routing to available agents. In terms of features, it sits somewhere between the hunt group offered on your PBX and a full contact center...

Caveat: What follows could best be classified as a hack. I have posted this information because sometimes a hack is called for but also because it highlights the strength of OCS as a platform. Although implementing this workaround is via supported mechanisms...

I’ve seen various customers that were building OCS dial plans that did not comply with our recommendation to follow RFC 3966 . Some of these customers had problems while I was engaged with them. All the rest will have problems later. Note: RFC 3966...

A lot has been written about the way that Microsoft Office Communicator uses DNS to automatically discover a registration point for a given SIP URI. I won’t repeat all of that here. But, I do want to emphasize one of the unique constraints that Communicator...

If you’re installing Office Communications Server (or anything else, for that matter) on Windows Server 2008, you’ve probably been frustrated that the telnet client is no longer installed by default. Perhaps telnet isn’t the best troubleshooting tool...

Over the years, I’ve seen a number of different discussions about the directors, what they do, how they behave, and when we should use them. This post summarizes what I believe to be the salient points concerning the director component . Hopefully, this...

A new feature in Office Communications Server 2007 R2 is PSTN dial-in to audio conferences. (OCS 2007 had audio conferencing. It just didn’t have an attendant to which you could dial-in, provide a conference ID, and be placed in the right conference....

The on-premise conferencing capability in Office Communications Server allows you to invite anonymous participants. These anonymous participants shouldn’t be allowed to have a meeting all by themselves, though. At least one authenticated enterprise user...