Cannot connect to Windows Store (Windows 8.1, 8, RT and Pro)

Cannot connect to Windows Store (Windows 8.1, 8, RT and Pro)

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 While updating the last of my devices to Windows 8.1, I received the following message when accessing the Windows Store. We weren't able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again. I attempted to perform the tasks (as referenced below) but none worked for me, so in line with my last post on accessing the internet, here's a few alternatives to the many out there on connecting to the store.


1. Choose Settings on the Charms menu
2. Choose Change PC settings "In Your account the following may be displayed"

If it requires account verification, click verify to enter current password

If verification is not displayed, choose Disconnect.

Note: Be sure to backup your recovery key before switching to a local account

3. After backing up your recovery key, choose skip backup.
4. Enter Current password and select Next

You'll be asked to create a local account, enter the following:

User name


Reenter password

Password hint

5. Select Next
6. Select Sign out and finish

Your computer will prepare and sign out, sign in with the information you entered in the local account.

7. Go back to Accounts and select Connect to a Microsoft account under Your account. It would ask you to Sign in to your Microsoft account, Click Next.

You may have to enter a code to verify identity, ensure your phone number and/or email is correct on your Microsoft account profile

8. Select Next on SkyDrive

9. Select Switch to switch to a Microsoft account from a local




Update 01/07/2014: For those who are having problems check this KB if it applies to you leave a comment to reach out to me.



  • that's not work

  • Tried That Does not Work for this error.

  • It worked for me.  thank u

  • Did nothing for me either !! still cannot connect to apps store and half my apps are blank and don't work when I click on them.. So far windows 8.1 sucks... was loving windows 8... now nothing works right !! so sorry I upgraded as it was  a downgrade

  • didnt work.. frustrating

  • you are great ,worked for me ,thank you!!!!!

  • again stopped working

  • Thank you so much, it worked for me

  • It didn't work for me either.

  • didn't work ever since i got windows 8.1 everything has not been working right

  • Did not work at all for me

  • Crap! Won't work at all. Might be a different prob...

  • not work, this is crap

  • Fix after latest windows update and uninstall these software , bitvise, proxifier, bluescreen viewer, everything (name of software) . So i don't know what cause.

  • I have encountered the same error in my VDI environment, non of the above worked. However, the comments from bagas gave me a hint. In VDI, disabling Windows Update is a standard optimization practice. And yes, after enabling the Windows Update service back, the error disappeared.

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