TechNet
Products
IT Resources
Downloads
Training
Support
Products
Windows
Windows Server
System Center
Internet Explorer
Office
Office 365
Exchange Server
SQL Server
SharePoint Products
Lync
See all products »
Resources
Curah! curation service
Evaluation Center
Learning Resources
Microsoft Tech Companion App
Microsoft Technical Communities
Microsoft Virtual Academy
Script Center
Server and Tools Blogs
TechNet Blogs
TechNet Flash Newsletter
TechNet Gallery
TechNet Library
TechNet Magazine
TechNet Subscriptions
TechNet Video
TechNet Wiki
Windows Sysinternals
Virtual Labs
Solutions
Networking
Cloud and Datacenter
Security
Virtualization
Updates
Service Packs
Security Bulletins
Microsoft Update
Trials
Windows Server 2012 R2
System Center 2012 R2
Microsoft SQL Server 2012 SP1
Windows 8.1 Enterprise
See all trials »
Related Sites
Microsoft Download Center
TechNet Evaluation Center
Drivers
Windows Sysinternals
TechNet Gallery
Training
Training Catalog
Class Locator
Microsoft Virtual Academy
Free Windows Server 2012 courses
Free Windows 8 courses
SQL Server training
e-Learning overview
Certifications
Certification overview
MCSA: Windows 8
Windows Server Certification (MCSE)
Private Cloud Certification (MCSE)
SQL Server Certification (MCSE)
Other resources
TechNet Events
Second shot for certification
Born To Learn blog
Find technical communities in your area
Support options
For small and midsize businesses
For enterprises
For developers
For IT professionals
From partners
For technical support
Support offerings
For home users
More support
Microsoft Premier Online
Microsoft Fix It Center
TechNet Forums
MSDN Forums
Security Bulletins & Advisories
International support solutions
Log a support ticket
Not an IT pro?
Microsoft Customer Support
Microsoft Community Forums
Sign in
Craig Swartz on Microsoft
Views and News for the Northern California Financial, Legal, and ISV Community
Options
About
Email Blog Author
RSS for posts
Atom
RSS for comments
OK
Search Blogs
Tags
2003
2010
actuarial
Branch Office
Cloud
community clips
Deployment
Developer
Hyper-V
Infrastructure
Insurance
Lab
Management
migration
Monitoring
Powershell
R2
SCCM
Search Command
SharePoint
System Center
Training
Virtualization
Windows Phone
Windows Phone 7 Series
Archive
Archives
December 2010
(2)
March 2010
(2)
February 2010
(7)
January 2010
(9)
October 2009
(4)
September 2009
(3)
August 2009
(1)
June 2009
(5)
April 2009
(6)
February 2009
(7)
January 2009
(2)
December 2008
(9)
September 2008
(8)
August 2008
(3)
July 2008
(8)
June 2008
(7)
May 2008
(2)
April 2008
(1)
March 2008
(2)
November 2007
(4)
October 2007
(1)
July 2007
(4)
January 2007
(1)
December 2006
(1)
November 2006
(2)
September 2006
(8)
August 2006
(4)
July 2006
(14)
June 2006
(3)
May 2006
(15)
April 2006
(9)
January, 2007
TechNet Blogs
»
Craig Swartz on Microsoft
»
January, 2007
Sort by:
Most Recent
|
Most Views
|
Most Comments
Excerpt View
|
Full Post View
Unified Communication and Microshifts
Posted
over 8 years ago
by
CraigSwartz
The landscape in call centers has been shifting for a while now, with a large number of ideas applied. This post focuses on some of the more innovative and effective ones for the current landscape, and how to enable these ideas in the context of the corporate...