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  • Blog Post: Creating Your First Response Group Using Lync Server Management Shell

    Submitted by Frédéric Dubut, Microsoft Introduction As with all the other Lync Server components, the Response Group application can be fully managed using the Lync Server Management Shell, which contains a comprehensive set of Windows PowerShell cmdlets covering all aspects...
  • Blog Post: Create a Response Group with a Hunt Group

    This script shows how to build a very simple main line number covered by two receptionists. This sample uses some of the new features of the Response Group application in Microsoft Lync Server 2010: · Attendant routing , in order to route all the calls to the agents regardless of their presence...
  • Blog Post: Haiku #61

    R & D; B & B; D & D; L & I; CS Q & A. Some things just seem to belong together. (If you've ever had chocolate truffle cake with raspberry sauce then you know exactly what we're talking about.) As it turns out, that's as true for letters of the alphabet as it is for desserts...
  • Blog Post: Haiku #99

    Nine million turkeys Can be wrong: Make use of the TimeRange cmdlet. Yesterday evening, when the author of today's haiku got out of his car, he glanced up at the sky and had a raindrop fall into his half-opened mouth. (Yes, those of us who work here at Microsoft do lead interesting lives...
  • Blog Post: Haiku #73

    Every day can be a Holiday, as long as you Use the right command. Well, today is Wednesday, often referred to as "Hump Day" here in the U.S., referring to the fact that Wednesday falls smack dab in the middle of the workweek. In theory, if you can get over the hump (that is, if you can get...
  • Blog Post: Prepare for Response Group Restore

    When you try to restore the Response Group configuration file after a backup, the restore fails because the contact objects already exist in Active Directory. This script lists the Response Group contact objects in Active Directory and allows you to delete those objects before restoring. To run...
  • Blog Post: Haiku #62

    What is the meaning Of life? Please say "French" to hear The answer in French. Today's haiku is all about the big questions in life. You know, questions like, "Why are we here?" "Is there life after death?" "What is the air-speed velocity of an unladen swallow?" Those big questions that have...
  • Blog Post: Haiku #112

    Let's go fly a kite Up to the – nah, we'd rather Do holiday sets. This past weekend the author of today's haiku went to see the musical version of Mary Poppins . Note . Don't be surprised: technically they wouldn't let him in the door to see the show. He snuck in the through...
  • Blog Post: Haiku #63

    Is that the phone? Should I answer? No, let the call Action handle it. Historically, the third part of a three-part series hasn't always been well-received; for example, one critic remarked that the movie Godfather III was "An epic without epic scope, a muted, strained, unnatural affair that...
  • Blog Post: Listing the Names of the Agent Groups Assigned to a Response Group Queue

    The best thing about being a technical writer at Microsoft is that you are constantly reminded how little you actually know about the technology you're charged with writing about. Note . No, we're not being facetious: that really is the best thing about being a technical writer at Microsoft...
  • Blog Post: Haiku #171

    One cmdlet stands Tall, as if walking on stilts: New RGS prompt. Last night the author of today's haiku caught the last part of Project Runway (which, to be honest, is one more part than he typically catches). He has to admit, however, that last night's edition was definitely an interesting...
  • Blog Post: Haiku #142

    Somewhere, a dog howled. Would you stop if we explain Response Group settings? It's a conspiracy, that's what it is. That's right: a conspiracy. As it turns out, the entire world – or at least the animal world – is out to get the author of today's haiku. For three...
  • Blog Post: Lync Server Admin Guide: Managing Response Groups

    This article is part of the Microsoft Lync Server 2010 Administration Guide: PowerShell Supplement . Managing Agent Groups Create an Agent Group To create an agent group To create a new Response Group agent group, use the New-CsRgsAgentGroup cmdlet. This command uses...
  • Blog Post: Haiku #44

    Please hold: your call is – Hey, wait: didn't we just do This one yesterday? All of us here at the Lync Server PowerShell blog have been greatly influenced by television, not so much because of the quality of the product (after all, this is the medium that brought us The Bachelor )...
  • Blog Post: Holiday Sets and the Workflows that Love Them

    by Christopher Wallick, BT There’s so much to consider when thinking about the varied and sundry PowerShell cmdlets that are used to manage and configure Microsoft Lync Server 2010. In this riveting installment of “A Snippet from the Shell” we’ll look into the seedy world of...
  • Blog Post: Haiku #149

    Buy me some peanuts And Crackerjack. Oh, and some CS business hours. Hey, everyone. Before we get started we thought we should note that today's Lync Server PowerShell haiku is being written by Reese McGwire. Now, before you get too excited about that ("Finally! Let's hope this Reese guy...
  • Blog Post: Haiku #23

    J, U C A B? O, I C A B. K, U C RGS Q? Back in 1968, noted illustrator and children's book writer William Stieg wrote a clever little book titled CDB! The entire book consisted of sentences made up entirely of letters that sounded like words. If you haven't had your coffee yet this morning...
  • Blog Post: Create a Response Group with an IVR

    This script shows how to build a simple helpdesk interactive voice response (IVR), leading to two queues, each covered by two agents. For a detailed explanation of how this script works, see the article Creating Your First Response Group Using Lync Server Management Shell . $ServiceId = ...
  • Blog Post: Haiku #190

    Hit 600 home Runs? Create new workflows? But What else have you done? This is bound to stir up a hornet's nest of controversy, but here it is: the author of today's haiku does not believe that Jim Thome should be in the Baseball Hall of Fame. There, he said it. Now, many of you...