imageHere’s a new Knowledge Base article we published. This one talks about an issue where attempting to deploy the Integration Pack for .NET that comes with the Orchestrator Orchestration Integration Toolkit, it fails and logs an event ID 10005.

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Symptoms

When attempting to using System Center 2012 Configuration Manager to Remote Control a system, the connection fails. The Remote Control log and CmRcService.log indicate the following failure:

WT_CompleteIO failed. Network shutdown : Unknown error (Error: C0000120; Source: Unknown)

Cause

Certain User Configurations for Remote Desktop Gateway block the remote control session from successfully connecting. The User Configuration settings are:

- Enable connection through RD Gateway: Enabled

o Allow users to change this setting: Enabled

- Set RD Gateway authentication method: Enabled

o Allow users to change this setting: Enabled

o Set RD Gateway authentication method: Use locally logged-on credentials

- Set RD Gateway server address: Enabled

o Allow users to change this setting: Enabled

o Set RD Gateway server address: (enter generic FQDN)

Example screenshot of settings:

Resolution

To resolve this issue, either do not configure User Configuration settings for Remote Desktop Gateway (leaving them as “not configured” as opposed to “enabled”) or specify the RDS Gateway settings as part of the Remote Desktop Connection client user interface in the .rdp file.

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For the most current version of this article please see the following:

2716965 - Remote Control fails with error C000012 in System Center 2012 Configuration Manager

J.C. Hornbeck | System Center & Security Knowledge Engineer

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