Here’s a new Knowledge Base article we published today. This one talks about an issue where attempting to install System Center Configuration Manager 2007 (ConfigMgr 2007) hotfix 2509007 along with either 977203 or 977384 via the PATCH= option in the "Setup Windows and ConfigMgr" task of an OSD Task Sequence, 2509007 appears to fail and the problem described in 2509007 still occurs:
When attempting to install System Center Configuration Manager 2007 (ConfigMgr 2007) hotfix 2509007 along with either 977203 or 977384 via the PATCH= option in the "Setup Windows and ConfigMgr" task of an OSD Task Sequence, 2509007 does not appear to install correctly and the problem described in 2509007 still occurs.
Under the "Components" tab of the ConfigMgr 2007 control panel the "ConfigMgr Software Updates Agent" will show as being updated to version 4.0.6487.2188. However, inspecting the DLL that 2509007 is supposed to replace, Updateshandler.dll, reveals that it has not been replaced and is at version 4.0.6487.2000 instead of version 4.0.6487.2188.
Attempting to rerun the 2509007 hotfix to try and resolve the issue does not fix the problem.
There original released hotfixes contained MSPs that may cause the issue described. As of June 2011, updated versions of the hotfixes have been released that resolves the issue described.
To resolve the issue, the following two actions should be taken:
Please note that both KB977203 and KB977384 are not needed.
Reinstall KB Hotfixes On Site Server
In the below instructions, both KB977203 and KB977384 may be installed or only one of them may be installed. If only one is installed, it is only necessary to reinstall the KB hotfix that was originally installed.
If both KB977203 and KB977384 are installed, KB977384 contains the hotfix found in KB977203, so normally KB977384 is sufficient. However KB977203 may still be desired to be installed since it includes CCMCertFix.exe. KB977384 does not contain CCMCertFix.exe.
Windows Server 2003 Open the "Add or Remove Programs" control panel. Make sure that the "Show updates" checkbox is checked. Scroll and find "System Center Configuration Manager 2007". Under "System Center Configuration Manager 2007" find KB977203, KB977384, and KB2509007. On each hotfix click on the "Remove" button. For each hotfix navigate through the "Software Update Removal Wizard" to properly uninstall the hotfix.
Windows Server 2003
Ensure Hotfixes Are Installed In The Correct Order
For the most current version of this article please see the following:
2673515 : Configuration Manager 2007 hotfix 2509007 does not install correctly when installed at the same time as 977203 or 977384
J.C. Hornbeck | System Center & Security Knowledge Engineer
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