Known Issue: Install Software Updates Action Hangs on Windows 7

Known Issue: Install Software Updates Action Hangs on Windows 7

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WarningThe Configuration Manager Sustained Engineering and Customer Support and Services teams are investigating an issue where the Install Software Updates action will hang indefinitely on Windows 7 clients.

When this happens, the task sequence Installation Progress dialog displays "Downloading 1 of x Updates (0% complete) ..." with no change in the progress bar.

If you look at the smsts.log file during this time, you'll see the following entries and the last entry repeats:

//
Installing all updates targetted for this computer
Installation of updates started
Waiting for installation job to complete
Waiting for job status notification ...
Waiting for job status notification ...
Waiting for job status notification ...
//

In addition, the other log files that are associated with the Install Software Updates task (CAS.log, UpdatesDeployment.log, UpdatesHandler.log, UpdatesStore.log) do not update during this time.

For more details and the latest status ofthis issue please see the following:

Known Issue: Install Software Updates Action Hangs on Windows 7 : http://blogs.technet.com/b/configmgrteam/archive/2011/01/28/known-issue-install-software-updates-action-hangs-on-windows-7.aspx

J.C. Hornbeck | System Center Knowledge Engineer

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  • My problem occurs AFTER the install of June 2011 Windows Updates. I do not know which one it is but after a while (while the computer is on), the entire OS freezes up and locks up. Their is a fault that causes the kernal to fail. I have installed and have done a system restore twice now in the past couple of days.

    epalan74@hotmail.com

  • This page should be updated since this was released: support.microsoft.com/.../2509007

    However, in our case we still have problems with this feature of SCCM.  Installing Updates as part of a task sequence is very inreliable - even in SCCM 2007 SP R3.  I hope they have given this area of ConfigMgr more attention in 2012.