AnnouncementHi All,

I just wanted to send a quick reminder that System Center Configuration Manager 2007 Service Pack 1 has reached the end of its service pack support date:

http://support.microsoft.com/lifecycle/search/default.aspx?sort=PN&qid=null&alpha=System+Center+Configuration+Manager+2007&Filter=FilterNO

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Note that per the Lifecycle Policy:

The Microsoft Support Lifecycle policy requires that the product’s supported service pack be installed to continue to receive support (including security updates).

Note new Service Pack Lifecycle Support Policy effective April 13, 2010: http://support.microsoft.com/gp/newSPlifecycle

Service Pack Support Policy

  • When a new service pack is released, Microsoft will provide either 12 or 24 months of support for the previous service pack
  • Support for the previous service packs is either 12 or 24 months, varying according to the product family (for example, Windows, Office, Servers, or Developer tools)
  • Support timelines for service packs will remain consistent within the product family
  • Microsoft will publish specific support timelines for a previous service pack when the new service pack is released
  • When support for a service pack ends, Microsoft will no longer provide new security updates, hotfixes or other updates for that service pack. Limited break/fix troubleshooting will continue to be available, as described below.
  • When support for a product ends, support of the service packs for that product will also end. The product’s support lifecycle supersedes the service pack support policy

Customers are highly encouraged to stay on a supported service pack to ensure they are on the latest and most secure version of their product. For customers on unsupported service pack versions, Microsoft offers limited troubleshooting support as follows:

  1. Limited break/fix support incidents will be provided through Microsoft Customer Service and Support; and through Microsoft’s managed support offerings (such as Premier Support).
  2. There will be no option to engage Microsoft’s product development resources, and technical workarounds may be limited or not possible.
  3. If the support incident requires escalation to development for further guidance, requires a hotfix, or requires a security update, customers will be asked to upgrade to a supported service pack.

Have a great week!

Erin Williams | Product Quality Program Manager

The App-V Team blog: http://blogs.technet.com/appv/
The WSUS Support Team blog: http://blogs.technet.com/sus/
The SCMDM Support Team blog: http://blogs.technet.com/mdm/
The ConfigMgr Support Team blog: http://blogs.technet.com/configurationmgr/
The SCOM 2007 Support Team blog: http://blogs.technet.com/operationsmgr/
The SCVMM Team blog: http://blogs.technet.com/scvmm/
The MED-V Team blog: http://blogs.technet.com/medv/
The DPM Team blog: http://blogs.technet.com/dpm/
The OOB Support Team blog: http://blogs.technet.com/oob/
The Opalis Team blog: http://blogs.technet.com/opalis
The Service Manager Team blog: http: http://blogs.technet.com/b/servicemanager
The AVIcode Team blog: http: http://blogs.technet.com/b/avicode

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