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Product(s): Microsoft System Center.
Audience(s): IT Decision Maker,IT Generalist.
Duration: 60 Minutes
Start Date: Wednesday, June 16, 2010 8:00 AM Pacific Time (US & Canada)
Assessing Your Organization’s Maturity Level to Facilitate Service Manager Deployment Planning This session will explain how Microsoft can assess the maturity of our customers prior to a Service Manager implementation. It is important to ensure a certain maturity level if the customers are to achieve value from Service Manager. The assessment will look at both process, tools and organizational readiness. From the technical point of view, Microsoft will assess the readiness of Operations Manager, Configuration Manager, and Active Directory.
From the process point of view we will assess: (1) Incident, (2) Problem, (3) Change and (4) Configuration Management. From an organizational point of view, roles and responsibilities will be addressed. Speakers will also discuss remediation for low maturity levels, and how we as Microsoft can address these issues prior to implementation.
Presenter: Anders Ravnholt, System Center Consultant, Microsoft Corporation
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J.C. Hornbeck | System Center Knowledge Engineer