Announcement: System Center 2012 Configuration Manager Support Center Tool Has Been Released

Announcement: System Center 2012 Configuration Manager Support Center Tool Has Been Released

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We are pleased to announce that the System Center 2012 Configuration Manager Support Center tool has been released and can be downloaded from the Microsoft Download Center http://www.microsoft.com/en-us/download/details.aspx?id=42645.

If you have ever been frustrated by challenges with troubleshooting Configuration Manager client computers, System Center 2012 Configuration Manager Support Center was created with you in mind. Previously, when working with Microsoft Technical Support (or a support consultant) to address an issue with Configuration Manager clients, you would sometimes need to manually collect log files and other information to help support personnel to diagnose and address the issue. It was easy to accidentally omit a crucial log file, causing additional headaches for you and the support personnel who you were working with.

Features

Support Center provides the following functionality:

  • Creates a “data bundle” file that contains relevant log files and other client state data to help you to diagnose issues with your Configuration Manager client (including remote clients). You can send this file to support personnel.
  • View log files, certificates, registry settings, debug dumps, client policies, and more.
  • Search inside of log files and other data sets using advanced features such as error code lookup, filter sets and searches that include wildcard characters.

Support Center also includes Configuration Manager Support Center Viewer, a tool that support personnel can use to open the bundle of files that you create using Configuration Manager Support Center.

You can provide feedback on this tool on the Connect site for Configuration Manager here: https://connect.microsoft.com/ConfigurationManagervnext.


--Yvette O’Meally

 

Configuration Manager Resources

Documentation Library for System Center 2012 Configuration Manager

Configuration Manager 2012 Forums

System Center 2012 Configuration Manager Survival Guide

System Center Configuration Manager Support

This posting is provided "AS IS" with no warranties and confers no rights.

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  • Thank You

  • Hi there Yvetter & Co

    This looks like a great tool for help desk personnel. I wonder if it is extensible in any way, for example to also gather SFTMIME.LOG info?

  • Hi, Jason. There is some customizability in the configmgrsupportcenter.exe.config file. Unfortunately the log collection piece is not customizable at this time. I would recommend filing a feedback on Connect at https://connect.microsoft.com/ConfigurationManagervnext requesting this feature so we can look into adding it in the future.

  • Thanks Adam - feedback submitted as requested

  • Works as Advertised!

  • If anyone would like to see the installation and features of this tool, check my post - http://prajwaldesai.com/sccm-2012-support-center-tool/

  • Thanks for sharing. I will be installing this tools on my CAS & Primary sites.

  • Is this tool will work on SCCM 2012 R2 CU1? just curious. Thanks.

  • nice job

  • MzComputers.com lab installation and review for System Center 2012 Support Center

    http://www.mzcomputers.com/blog/2014/09/07/sccm-2012-support-center/