I'm a senior technical writer in the Configuration Manager iX team who works with the engineering teams to produce documentation for Configuration Manager and Windows Intune. I’ve been with the team since 2006. I've worked on a range of features including DCM, client deployment, SQL Reporting Services, client health, remote control, power management, application management, and company resource access.

Additionally, I produced the Configuration Manager 2007 and System Center 2012 Configuration Manager feature quizzes, and also co-authored the MSPress book, Microsoft System Center Configuration Manager 2007 Administrator’s Companion, with my manager at the time, Steve Kaczmarek, and the rest of the team.

My background is in Engineering. In a past life, I was a road and bridge designer in London. I'm old enough to have been there when computers started appearing and changed the way we did design work. I developed a keen interest in them which gradually evolved into running their entire computer system. I then discovered a little product called SMS 2.0, deployed it and shortly afterwards found myself running a world-wide site. To cut a long story short, I attended an MMS in 2005, got chatting to a fellow Brit from Microsoft and a year later found myself transplanted to Redmond where I'm now enjoying my career as a writer.