Toolbox When you’re troubleshooting a problem with Systems Management Server or Configuration Manager 2007, chances are you’re not the first person to encounter your particular issue. With that in mind, the first thing you’ll want to do is a quick search of our Knowledge Base, our blog sites and our forums to see if anyone has already posted the resolution:

If you’re getting an error message, include parts of the exact error text in your search. The exact error message is incredibly important so don’t summarize or approximate it when searching or asking for help. Including the exact error message can mean the difference between quickly finding your answer and searching in vain.

Prerequisites and Troubleshooting

Still can’t find anything on your issue? If that’s the case then the next step is to check the prerequisites and troubleshooting information for the particular task you’re trying to complete:

I’m trying to setup, upgrade or configure a site

Prerequisites and supported configurations

Troubleshooting:

Planning, Deployment and Configuration:

I’m trying to install clients

Prerequisites:

Troubleshooting:

Common issues:

Planning, Deployment and Configuration:

I’m trying to manage collections

Troubleshooting:

Planning, Deployment and Configuration:

I’m trying to deploy software updates

Prerequisites:

Troubleshooting:

Planning, Deployment and Configuration:

I’m trying to use packages and advertisements to deploy software

Prerequisites:

Troubleshooting:

Planning, Deployment and Configuration:

I’m trying to work with the admin console

I’m trying to use Operating System Deployment (OSD)

Prerequisites:

Troubleshooting:

Planning, Deployment and Configuration:

I’m trying to use Reporting

Prerequisites:

Troubleshooting:

Planning, Deployment and Configuration:

I’m trying to Discover a resource

Common Issues:

Troubleshooting:

Planning, Deployment and Configuration:

Troubleshooting Asset Intelligence

clip_image001[63]

Troubleshooting Software Metering

 

Troubleshooting Desired Configuration Management

clip_image001[75]

Troubleshooting Mobile Device Management

clip_image001[83]

Troubleshooting Network Access Protection

clip_image001[94]

Troubleshooting Inventory

clip_image001[102]

Troubleshooting Wake On LAN

clip_image001[106]

Troubleshooting Out of Band Management

 

Additional Resources

 

The Configuration Manager technical documentation library

We left no stone unturned so chances are good your topic is covered somewhere in here. I’d list each topic out but there are so many it would take many pages just to do it. Instead, here’s a simple screenshot of some of the main headings:

image

Do you have a question, concern or suggestion? Your feedback is very important to us — it helps us make sure we're on track and keeps us focused on continually improving our services. If your callback is not exceeding your expectations for any reason, or if you have any other feedback on this site or out services please let us know.

imagecontact us