Hello, my name is Lou Mandich. I joined Todd Wanke’s team on March 13, 2006 as a Program Manager. My focus is directory and mail coexistence and migration assistance. My primary responsibility is working with Scott Andersen and Karl Sand on the SWOT team.
My previous position for thirty four months was as a Rapid Response Engineer (RRE) for the Global Support Services Center at Microsoft. In the past year I was one of the worldwide leads for the proactive Exchange Risk Assessment and Health Check process helping our customers understand and follow the best practices for Exchange. The main goal of this process was to reduce the number of Exchange related critical situations. During my time as an RRE I visited over 120 customers and assisted them with Exchange and Active Directory issues or discussions. Prior to joining Microsoft I worked for a company as the senior messaging engineer, and previous to that I consulted for four years on different messaging platform migrations to Exchange. My life prior to IT, I was a Second Lieutenant in the US Army, Infantry and served with the 101st Airborne Division (Air Assault). During my eighteen months in the Army I served as a Platoon Leader of an Air Assault Platoon and as a Assistant Brigade Logistics Officer. My career was cut short due to a lower back injury; I did receive an honorable discharge for my short time in the service.