This KB documents an issue with installing the MOM 2005 agent on a a Windows Server 2008 domain controller and a hotfix available to correct this issue.





When you deploy a Microsoft Operations Manager (MOM) 2005 agent to a computer that is running Windows Server 2008, you experience the following symptoms:

The MOM service does not start.

The following event is logged in the Application log:

Event Source: Microsoft Operations Manager
Event ID: 9014
Event Cateory: None
Event Type: Error
User: N/A
Computer: ComputerName
Description: The Microsoft Operations Manager service (MOMService.exe) terminated due to an unhandled exception. It will attempt to restart itself.

You experience this problem if the Windows Server 2008-based computer where you install the MOM agent is configured as a domain controller.

Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.