Good Day Folks!
I have been with Microsoft for a long time – 13 years and counting – and I have had a lot of conversations with customers in those years. One of the things I have tried to do in my time at Microsoft is keep my finger on the pulse of customer satisfaction. I am a big fan of talking to people directly and asking them how they feel about and how satisfied Microsoft, our products and our technologies. The down side to this approach is that my sample size is limited in number, limited to the geographies I get to visit, and limited by my own idea of what questions to ask of customers.
This has been a recent topic of discussion amongst my peers and there has been some brainstorming around how to reach out to our IT Pro community and solicit feedback. Sure, there are surveys that are executed by our corporate folks, but I have to admit that I don’t think they always ask the right questions.
That said, one of my IT Evangelist buddies, Harold Wong (he is based in Phoenix and works with the IT Pro communities in Colorado, Nevada, Arizona and Southern California), put together a Survey Monkey survey, with 3 questions for IT Pros that I would like for you to check out. We are looking for feedback on how you feel about doing business with Microsoft and ask that you please take a few minutes to do the short survey. I also ask that you let your IT Pro peers know about the short survey and forward them the link so we can get as much feedback as possible.
As Harold notes on his blog, we will be taking this feedback to our managers, their managers, their managers and on up to the VP level to ensure your voice is heard and your thoughts are communicated directly to our leadership.
Please check out Harold’s blog post which contains a link to the survey, and thank you in advance for your time and feedback!
Next week there will bring us a great LIVE TechNet event to the Seattle and Portland metro areas. My good friend and co-worker (not to mention a fantastic tech presenter!) will be delivering a Virtualization 101 session at our Bellevue and Beaverton sales offices.
Don’t let the “101” portion of the title lull you into thinking that you won’t learn anything if you are experienced with Virtualization though! Virtualization is a significant component of Cloud Computing and Chris will be talking to how virtualization and the cloud go hand in hand.
I will be at both events and would love to introduce you directly to Chris. Also, we should have some folks from Microsoft Usability Research at the Bellevue event. They would love to chat with folks about usability and tell you about some of the cool things we are doing.
For more information on the events, please see the links below.
Bellevue, WA – Tues, January 11th from 1-5pm
Beaverton, OR – Thurs, January 13th from 1-5pm