Hi this is Chandana Hathi a member of the Windows Server Community team.
The charter of our team is to increase IT Pro satisfaction with Microsoft. Basically this means changing the culture of a company to be more in-tune with the customers.
Parts of the company, such as the developer divisions, have been more effective at it and have been working for a longer time at establishing an online community. As a result we have a lot of engaged developers in the community.
However for the other parts of the company involving customers at every stage of the product life cycle has not very easy to do. This, in my opinion, is due to the lack of infrastructure that is needed as well as (and more importantly) the need to make community interactions an integral part of the daily job and getting recognized and rewarded for it.
This will change in the upcoming months.
In my blog I will try to outline how this change is progressing.