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Stephen IbarakiIndustry AnalystFCIPS, I.S.P., ITCP/IP3P, DFNPA, CNP, FGITCA, MVP
In this blog series, I have an exclusive interview with Allen Atwell, a top international IT expert and authority, a leading senior executive and the Chief Technology Officer at MessageLabs.
Stephen Ibaraki, FCIPS, I.S.P., MVP
Q4: In your current role, what are the biggest challenges, and their solutions? How does this relate to business?
A: Challenge one: Implementing various technology and cultural changes that will help leapfrog the business forward.Solution: Spending time with and getting to know employees while encouraging them to push the limits of what they can achieve. Challenge two: Continue to improve customer satisfaction levels by escalating solution implementation to meet changing customer requirements.Solution: Committing to R&D and a product roadmap as well as specialized employee training to deliver on both. Challenge three: Shifting the organizational dynamics to further encourage teamwork.Solution: Build on an organizational structure of delegation and accountability to foster team cohesiveness for overcoming challenges and achieving exceptional performance. Challenge four: Diversifying the workplace. Solution: Encouraging employees to rotate job functions/locations and responsibilities to stretch their capabilities and challenge them to make new mistakes.
Q5: Please share a story (something surprising, unexpected, amazing, or humorous) from your work?
A: I found a candidate for a project that had specific experience with complex software running on a silicon hardware solution. I asked the candidate on a Friday to provide a resume which is typical procedure during the hiring process. On the following Monday, instead of his resume, he handed me a prototype of the technology we discussed. I hired him on the spot.