http://blogs.technet.com/b/cdnexperts/archive/2010/07/07/things-i-learned-at-itil-training-the-deming-cycle.aspxI’m a process person, so when my boss suggested I go on ITIL training, I jumped at the chance. Seriously. I love this stuff! And I was delighted to find that we had an excellent instructor – Barry Brown from Pink Elephant . He has a great way of usingen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)