A large part of any effective IT organization is communication – especially communication within your organization. And although you may be presenting the same or a similar message to everyone, it’s important to consider your audience and tailor the message accordingly. Ignore this at your peril and risk having your important email end up unread in the Deleted Items folder.
A few things to consider when putting together your message:
“Not able to pay the entire amount now? No problem, we can put you on a payment plan.” “It doesn’t do xyz? Have you considered doing that a different way and using the abc feature?”
What? You say you’re horrible sales person? Tough. Learn how. We’re all trying to sell something, whether it be an idea, a proposal, a project or a product. This skill will serve you well no matter what role you’re in.
Thanks to my ITIL instructor, Barry Brown, for the ideas and thoughts for this post! For more information about ITIL training and ITIL certification, check out Pink Elephant’s website.
[This post also appears in the Canadian Experts Blog]
Ruth Morton IT Pro Advisor