Do you get one of these errors when you try to install Microsoft Office Home and Student 2013, Microsoft Office Home and Business 2013, Microsoft Office Professional 2013, or Microsoft Office 365 Home Premium?Something went wrong. Sorry, we ran into a problem. Try going online for additional help.
Something went wrong. We ran into a problem, please try installing Office again or Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again
You could be seeing these errors if a second installation of Office was started before the first installation was finished or if you restarted your computer before the installation was finished.
To resolve this issue, try the steps bellow:1. Clean any component of Office 2013 from previous attempts by running again fix it : http://support.microsoft.com/kb/27395012. Please use Office Deployment Tool (ODT) to download and install O365. To do that follow the steps bellow: 1. Log on to your machine and accessed this link: Office Deployment Tool for Click-to-Run2. On the (c:\) drive create the folder called “Office15” and download Office Deployment Tool for Click-to-Run (ODT) in this folder it will contain 1 setup (.EXE) and 1 configuration file (.XML)
3. Double click the file “officedeploymenttool.exe” and unpack it in the exact same location ( Local Disk (C:) -> Office15 )
4. Open the file called “configuration.xml” in notepad
5. The initial configuration.xml file looks like this and the yellow highlighted content is what you should remove from it. As “SourcePath” set the same location. Note that SourcePath (which is optional) indicates the location to save the Click-to-Run source when you run the Office Deployment Tool in download mode. If you do not specify SourcePath, Setup will attempt to create an \Office\Data\... folder structure in the working directory from which you are running setup.exe.
In order to install this source you will have to run now the exact same command but instead of the “/download” parameter you will use the “/configure” parameter.(”C:\Office 15\setup.exe” /configure ”C:\Office 15\Configuration.xml”) Depending on the access you might see the UAC prompt:
You can run the configure command also in a new windows which was opened via Run as Admin. At the end you will see the following message in Command Prompt:
Additional Link's:Office Deployment Tool for Click-to-Run (ODT)Product IDs that are supported by the Office Deployment Tool for Click-to-Run
When i run the command in the command prompt as advised, it says patch cannot be found. I have office 2010 on the PC
Thanks for this article. i had trouble doing this office deployment click to run thing before, but i think that creating a folder on the root of the C drive was what helped out because it would not work in the downloads folder on Windows 8.
Hi, Sorry for my delay response. @Anonymous1: Try to type the commands on CMD and don't copy/paste them @Anonymous 2: Thank you for your input Regards, Joannav
Can this be used for Office 2013 H&B too? if so what is the product ID I would change to?
Nevermind - Just found the list for all http://support.microsoft.com/kb/2842297
I had this same issue in my computer. I tried this steps, repair office, remove and re install office. I have contacted Microsoftlive support they resolved my issue. They told that they removed old office files from registry and re install the office.
Now it is working well. www.microsoftsupportchat.com
Hi Tom I'm glad that you found the article :)
Hi David, As you can see on this article, I mansion the FixIt tool (1. Clean any component of Office 2013 from previous attempts by running again fix it : http://support.microsoft.com/kb/2739501) for office 2013. For each office edition its exist a Fixit.
I'm glad that you resolve your issue:)
Thank you for sharing .. this helped me a lot . thank you so very much .
THANK YOU! Tried all the KB's, reg edits, etc. and no success. Found this post and took care of the issue! Thank you again!
Spent a solid 4 hours trying to install office 2013 on a brand new install of Windows 8.1, constantly doing everything suggested online, such as the fixit programs. Nothing worked. Ran across this, it worked perfectly. Thanks so much :)
Apparently when i run the CMD, it did not show as above. I did not copy paste, just type one by one. It appears something like this:Usage:SETUP mode [path to configure file]SETUP /DOWNLOAD [path to configure file]SETUP /CONFIGURE [path to configure file]SETUP / PACKAGER [path to configure file] [output path]/DOWNLOAD DOwloads files to create an Office15 installation source/CONFIGURE Adds, removes, or configures an Office15 installation/PACKAGER Produces an Office App-V package from an Office installation soucecan you assist me?
sorry. it didn't worked for me. it is giving error message " Http send request failed"
Now that i tried multiple time, the CMD just not working. It came out something like thisERROR: CreateDirectory failed for directory: \\Server.Quitting!Do you have any idea how to solve the issue? Please help :(I hope to receive feedback from you as soon as possible.Thanks!
AFTER TRTYING ALL THE ABOVE STEPS, YOU CAN CONTACT MICROSFT SUPPORT TEAM BY VISITING THE WEBSITE http://www.microsoftlivesupport.com/