Enterprise Business Productivity Blog
Today we are featuring a guest blog post from Tony Scott,
our CIO at Microsoft.
One of the best things about being the CIO at Microsoft is helping
the company develop great products for our customers. The Microsoft IT organization is Microsoft’s
first and best customer. We take
pre-release versions of our products and rigorously test them in our enterprise
to make certain they are rock-solid for our customers. Internally, we call this
process “eating our own dog-food.”
Microsoft IT begins the “dog-food” process by collaborating
with our product teams at the start of the product development cycle, during
the design phase for a new release or a new product. That close collaboration continues
every step of the way—from the first iteration of code that is built all the
way to the point where we deploy these products enterprise wide at Microsoft.
By working closely with our product teams, we stress test
our products and services in a wide variety of enterprise situations, across
many different devices, and in global user scenarios similar to customer usage.
In particular, Microsoft IT tests for manageability, availability, and ease of
support and upgrade. We also test for tools and technology integration. Based
on our “dog-food” efforts, we are able to validate productivity gains,
recommend additional product features, and demonstrate support costs. Microsoft
IT partners with the product teams to co-develop innovations that enhance
business productivity. Finally, we publish our experiences with most of the
products to Microsoft
IT Showcase so our customers can learn through our experiences.
Microsoft IT takes its role of being the first customer very
seriously. To that end, we file more enhancement requests and bug reports than
all of Microsoft’s other customers combined. It’s all about creating a better
user experience for you, our customers.
It’s exciting to partner with our product teams
to create and test new innovations. Being Microsoft’s first and best customer gives
us deep insight into the customer experience in all phases of our product cycle,
from installation to management to productivity. For me, ultimately that’s what it’s all about.