Bulent's Blog

ITIL, MOF, PMP, PRINCE2, Microsoft Technologies

June, 2010

  • Is it Service Fulfillment Request, Standard Change, or Normal Change?

    Change or request type Examples Service fulfillment requests are handled exclusively by the request fulfillment process, usually within the Service Desk. These requests do not create a new CI or materially change an existing...
  • Work Smart materials

    Brief Description Download customizable versions of Work Smart materials to use as samples and reusable templates that specifically address the scenarios and processes in your information worker environment. Overview Download customizable versions...