Available 24 hours a day, 7 days a week in the Office 365 Community, the tool serves as a comprehensive, self-help solution that gives customers the ability to solve questions or issues they may have with the Office 365 suite of services, whether they are a small business owner, enterprise administrator and/or end user.
The Troubleshooter pinpoints key technical support issues and provides immediate solutions without the need to post questions to the community or submit a support request ticket. The tool’s interface conveniently displays hundreds of possible help and support assets (i.e. Help topics, KB articles, videos, wikis, blog posts) from within the Office 365 suite. As you move through a list of troubleshooting options, the tool dynamically displays funneled-down content to lead you towards the answers you need.
By mid-November, the tool will be available in eight languages including: Chinese (Traditional), French, German, Italian, Japanese, Korean, Russian and Spanish. We’ll continue to update the tool as new issues are identified and new content is developed.
The Office 365 DIY Troubleshooting Support Tool is free and available in the "Troubleshooting" section of http://community.office365.com (no registration required). It will be announced to customers via a Technical Blog in the Community.