The purpose is to allow individuals that are not familiar with ISA or TMG to collect data that can be used to expedite the support process.
TMG Data Packager
•Installed with the TMG Best Practice Analyzer Tool (TMG BPA) for TMG Only.
•Version 8 (Previously known as ISA BPA)
•Download from http://isabpa.com
–Automatically redirects to Microsoft download site
–TMG BPA - http://www.microsoft.com/downloads/en/details.aspx?FamilyID=8aa01cb0-da96-46d9-a50a-b245e47e6b8b&displaylang=en
ISA BPA
•Version 7 for ISA 2004 & 2006 only.
•Download it from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=D22EC2B9-4CD3-4BB6-91EC-0829E5F84063&displaylang=en
•Follow the same procedure for the TMG Data package collection process as follows.
Data Collection
o Install it on the client operating system that is having trouble with connectivity that is using the TMG Firewall Client.
o Go to Windows Icon (Start) -> All Programs à Microsoft ForeFront TMG -> TMG Tools -> TMG Data Packager.
o The initial screen should be configured as the screenshot on next slide
o Select “Collect data using one of the following repro scenarios:”
o Select “Firewall Client”
o Click “Next”
The next screen should appear:
o Click on “Start Data Collection”
o Press the <SPACEBAR> to start the capture. The next action is reproducing the issue..
o Press the <SPACEBAR> once the problem has been reproduced to stop the capture.
o The Cab file with the information will be on the desktop.
You can try to look at the logs to troubleshoot the issue.
The logs contain the following files:
BpaDataPackager log files which show errors that the application had while trying to collect data.
NetStatFiles – text output of a Netstat command
Network Captures – Netmon cap files of network captures on all interfaces on the system.
TmgTraces – Binary application tracing files <Used by Microsoft Support for advances troubleshooting>