I love tools.

Particulalry this kind of tool that can help you when you need it.  Direct from our upper echelon support and migration teams comes the   MOSDAL (Microsoft Online Services Diagnostics and Logging) Support Toolkit. Not only does it come with the bits, you there's a detailed training help file you can use that provides guidance on how to  you can view as well. The certainly goes into the "must have" list of tools for BPOS partners and customers that support the services.