Khalid AlHakim, an Architect on the US Services Consulting for IT Operations team, joins us for today’s show as we talk about IT Service Management Best Practices for Office 365 users. Tune in as we cover the importance of having these processes in place prior to or during an Office 365 migration, as well as what the top 3 ITSM activities organization should consider.

Click here to Learn More about IT Service Management

If you're interested in learning more about the products or solutions discussed in this episode, click on any of the below links for free, in-depth information:

Resources:

• Microsoft Virtual Academy
• Learn more about Office 365 here
• Microsoft Office 365 Community
• Office 365 Deployment Guide

Websites & Blogs:

• Blain Barton’s Blog

Videos:

• TechNet Radio: IT Time – Preparing for Your Transition to Office 365
• 5 Part Series: TechNet Radio: IT Time – An In-Depth Look at the Office 365 Deployment Readiness Tool
• TechNet Radio: Using the Microsoft Assessment and Planning Toolkit for Office 365
• TechNet Radio: IT Time – Using Network Monitoring to Troubleshoot Office 365 Connectivity Issues Part 1 | Part 2 | Part 3
• TechNet Radio: IT Time – Active Directory Tools for Troubleshooting Office 365
• TechNet Radio: IT Time – How to Add a Vanity Domain for your Office 365 Account
• TechNet Radio: IT Time – Troubleshooting Office 365 using the Remote Connectivity Analyzer
• TechNet Radio: IT Time – Troubleshooting Office 365 Single Sign-On with Fiddler2
• TechNet Radio: IT Time – Using SharePoint Designer to Troubleshoot SharePoint Online Issues
• TechNet Radio: IT Time – Troubleshooting Mail Flow in Office 365

Downloads

Video: WMV | MP4 | WMV (ZIP) | PSP
Audio: WMA | MP3