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Business Graphics Products - Support Blog
What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.
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Business Graphics Products - Support Blog
New Security Update MS11-022
Posted
over 2 years ago
by
Aaron Paul Rykhus
46
Comments
Hotfix for Security Update MS11-022 released publicly as MS11-036 MS11-036: Description of the security update for PowerPoint 2002: May 10, 2011 Security Update for Microsoft PowerPoint 2002 (KB2535802) http://support.microsoft.com/kb/2535802...
Business Graphics Products - Support Blog
PowerPoint 2007 hangs when working on charts
Posted
over 3 years ago
by
Aaron Paul Rykhus
27
Comments
There have been several issues that occur when editing charts in PowerPoint 2007 after Service Pack 2 is installed, or hotfix KB966311 is installed. The main symptom is PowerPoint will stop responding (hang) when you are working on a chart. You'll see...
Business Graphics Products - Support Blog
Visio Shapes pane is missing in Visio 2010
Posted
over 2 years ago
by
Aaron Paul Rykhus
15
Comments
If you don’t see any shapes window on the left of a new drawing after you upgrade to Visio 2010 go to the View tab, click on Task Panes , and click on Shapes Shapes window missing above You should now have the shapes pane. This is a toggle, on/off setting...
Business Graphics Products - Support Blog
How to play a video across multiple slides in PowerPoint 2010
Posted
over 3 years ago
by
Aaron Paul Rykhus
9
Comments
If you have a PowerPoint file from a previous version and haven't upgraded the video object yet, you can still use the Play Across Slides under the Video Tools/Playback tab. The term " upgraded the video object " in 2010 refers to either 1) File tab...
Business Graphics Products - Support Blog
"Unspecified Automation Error" after applying MS12-060
Posted
9 months ago
by
Barb [MSFT]
8
Comments
MS12-060 is a security update that was released Tuesday, August 14, 2012. This update replaced MS12-027. Some may be seeing "Unspecified Automation Error" when running your Microsoft Office VBA code after installing MS12-060. Update: We have redeployed...
Business Graphics Products - Support Blog
MPEG-2 video problem with PowerPoint 2010
Posted
over 3 years ago
by
Aaron Paul Rykhus
5
Comments
We recently released knowledge base article http://support.microsoft.com/kb/982954 addressing an issue with certain MPEG-2 files inserting into PowerPoint. There were a few workarounds we suggest. One of which is installing an MPEG-2 codec. PowerPoint...
Business Graphics Products - Support Blog
Visio issue with Kaspersky saving as PDF
Posted
over 3 years ago
by
Aaron Paul Rykhus
5
Comments
We’ve had a couple reports of users saving as PDF from Visio using the Microsoft Save As PDF/XPS add-in that now ships with Office 2007 SP2. What happens is when you try to save a Visio drawing as PDF you receive an error message: "This file is open...
Business Graphics Products - Support Blog
When I click Edit Data on a 2007 native chart nothing happens
Posted
over 2 years ago
by
Aaron Paul Rykhus
5
Comments
Here’s an issue I saw recently that was a head scratcher but found a fix so wanted to share. You have a chart in a PowerPoint 2007 presentation, you want to edit the data in the chart so you right-click the chart, click Edit Data but nothing happens,...
Business Graphics Products - Support Blog
Photo Editor error after security update
Posted
over 2 years ago
by
Aaron Paul Rykhus
3
Comments
Microsoft Photo Editor Error Reading File With Security Update MS10-105 (KB2289162) installed. We found it happens if the image has a width of 2,731 or greater. If you open the image in Paint and go to Image menu, Attributes… (CTRL+E), change the Width...
Business Graphics Products - Support Blog
Recover data from corrupt Publisher file
Posted
over 3 years ago
by
Aaron Paul Rykhus
3
Comments
When you open a publication (*.pub) in Publisher you may get the following message: “ Publisher had detected a problem in the file you are trying to open. If you are certain that this file came from a trusted source and does not contain harmful information...
Business Graphics Products - Support Blog
New PowerPoint Hotfixes
Posted
over 3 years ago
by
Aaron Paul Rykhus
2
Comments
PowerPoint 2007 http://support.microsoft.com/kb/2276463 http://support.microsoft.com/kb/2386377 http://support.microsoft.com/kb/2276482 http://support.microsoft.com/kb/2276471 http://support.microsoft.com/kb/2345310 PowerPoint 2010 ...
Business Graphics Products - Support Blog
PowerPoint presentations using Information Rights Management (IRM) may hang when opening
Posted
8 months ago
by
Adrian Pa - MSFT
1
Comments
We have seen reports of PowerPoint presentations hanging whenever trying to open a presentation that uses Information Rights Management (IRM) after you apply MS12-057. Additionally, the reports go on to say that a new file may hang when you try to apply...
Business Graphics Products - Support Blog
PowerPoint 2013 crashes after Click-to-run install with DisplayLinkManager driver
Posted
3 months ago
by
Sekar R - Microsoft Support
0
Comments
After you install PowerPoint 2013 or Office 2013 click-to-run and launch PowerPoint 2013 it may crash, giving you the following error: "Microsoft PowerPoint has stopped working". This problem can happen when the DisplayLinkManager driver is installed...
Business Graphics Products - Support Blog
Office 2013 VBA component stops functioning
Posted
23 days ago
by
Keith El-MSFT
0
Comments
We are seeing a few cases where the VBA component of the Office 2013 apps stop functioning. The applications are working properly when installed. Then a few days later VBA buttons no longer work. Here are the scenarios that we have seen: PowerPoint...
Business Graphics Products - Support Blog
Troubleshooting PowerPoint startup
Posted
over 3 years ago
by
Aaron Paul Rykhus
0
Comments
I recently had a user who was getting a blank pop-up when starting PowerPoint 2010. It was working in 2007. The first thing I though was ADD-IN!!! We tried starting PowerPoint in Office safe mode (hold down CTRL key while starting PowerPoint and click...
Business Graphics Products - Support Blog
How to download 64-bit Retail Trials
Posted
over 3 years ago
by
Aaron Paul Rykhus
0
Comments
You select a link to download an Office 2010 Trial (Office suite, Visio, Project). After selecting a ‘Try This’ link, and providing a Windows Live ID, you receive a confirmation page with an Install Now link: However, clicking this link automatically...
Business Graphics Products - Support Blog
Visio Shape Search error
Posted
over 3 years ago
by
Aaron Paul Rykhus
0
Comments
There is an issue affecting Visio 2003 and 2007 users when they use the Search for Shapes feature. This is caused by a combination of the permanent retirement of the Shape Search servers and a temporary server redirection problem. Normally Visio 2003...
Business Graphics Products - Support Blog
Visio 2010 exits when clicking on Save or Open commands
Posted
over 2 years ago
by
Aaron Paul Rykhus
0
Comments
This may also occur with Office 2010 also. Check to see if you have any document management software installed that adds shell extensions. The last case with this issue I saw was using something called Lotus Document Manager 6.5.1 . We uninstalled that...
Business Graphics Products - Support Blog
Office 2010 Web Apps Workshops
Posted
over 2 years ago
by
Aaron Paul Rykhus
0
Comments
Office 2010 Web Application Workshops and experts coming soon to a city near you… Thinking about setting up Microsoft Office 2010 W eb A pplications in your environment? Curious about Excel, OneNote, PowerPoint and Word web applications? ...
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