Business Graphics Products - Support Blog

What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.

PowerPoint presentations using Information Rights Management (IRM) may hang when opening

PowerPoint presentations using Information Rights Management (IRM) may hang when opening

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We have seen reports of PowerPoint presentations hanging whenever trying to open a presentation that uses Information Rights Management (IRM) after you apply MS12-057. Additionally, the reports go on to say that a new file may hang when you try to apply IRM protection after installing this security update.

If you suspect you are running into this error, you should be able to resolve the problem by deleting all files in the following path:

%LOCALAPPDATA%\Microsoft\DRM

also, make sure to rename or delete the following registry key (if you choose to delete the key, be sure to back it up first)::

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DRM - delete the CachedCorpLicenseServer value

and delete or rename all entries under (if you choose to delete the key, be sure to back it up first):

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DRM\ServiceLocations

 

Microsoft has not confirmed whether the hanging behavior is actually a direct result of installing MS12-057, and the problem is still under investigation.

Comments
  • Thats great i fixed the issue using this

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