Business Graphics Products - Support Blog

What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.

August, 2012

  • PowerPoint presentations using Information Rights Management (IRM) may hang when opening

    We have seen reports of PowerPoint presentations hanging whenever trying to open a presentation that uses Information Rights Management (IRM) after you apply MS12-057. Additionally, the reports go on to say that a new file may hang when you try to apply IRM protection after installing this security update.

    If you suspect you are running into this error, you should be able to resolve the problem by deleting all files in the following path:

    %LOCALAPPDATA%\Microsoft\DRM

    also, make sure to rename or delete the following registry key (if you choose to delete the key, be sure to back it up first)::

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DRM - delete the CachedCorpLicenseServer value

    and delete or rename all entries under (if you choose to delete the key, be sure to back it up first):

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\DRM\ServiceLocations

     

    Microsoft has not confirmed whether the hanging behavior is actually a direct result of installing MS12-057, and the problem is still under investigation.

  • "Unspecified Automation Error" after applying MS12-060

    MS12-060 is a security update that was released Tuesday, August 14, 2012. This update replaced MS12-027. Some may be seeing "Unspecified Automation Error" when running your Microsoft Office VBA code after installing MS12-060.

    Update: We have redeployed the MS12-060 update that contains the fix for this issue automatically built in.  The update is now available from the Microsoft download center.

    These KB articles have been updated with mention of the workarounds, a fix it package and a link to download the new update.  You do not need to install the original update in order to install the new update:

    2007
    http://support.microsoft.com/KB/2687441

    2010
    http://support.microsoft.com/KB/2597986

    Office Sustained Engineering Blog has been updated with a resolution.
    http://blogs.technet.com/b/office_sustained_engineering/archive/2012/08/24/ms12-060-not-initiating-with-certain-controls.aspx

    For more information on MS12-060, review the complete security bulletin:

    Microsoft Security Bulletin MS12-060 - Critical
    Vulnerability in Windows Common Controls Could Allow Remote Code Execution (2720573)
    http://technet.microsoft.com/en-us/security/bulletin/MS12-060