Business Graphics Products - Support Blog

What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.

Visio Shapes pane is missing in Visio 2010

Visio Shapes pane is missing in Visio 2010

  • Comments 31
  • Likes

If you don’t see any shapes window on the left of a new drawing after you upgrade to Visio 2010 go to the View tab, click on Task Panes, and click on Shapes


Shapes window missing above


You should now have the shapes pane. This is a toggle, on/off setting. If you click on the Shapes option again it turns the shapes pane off.


I’ve seen this with several customers upgrading from a previous version, like 2007, to 2010. I haven’t been able to recreate the issue on any of my systems with an upgrade from 2007 to 2010.

  • THANK YOU, THANK YOU... I have been messing with the applications for days. I have another issue, I have V2000 that will not print, I upgraded because I figure the OS does not handle the code. I can open Files(V2000) in 2010 but they do not print, even if I paste into ie WORD. Is there some bug that will not allow MS VISIO to apply older versions? I hate having to redo all the work I did in the older version..


  • Thanks a lot.....

  • Thank you, was the first article I pulled to resolve this issue for a user and it worked! Good job.

  • Thanks this helped.  Adding key words - "shapes window not showing up visio 2010" "visio 2010 how to open stencil"

  • yeah, I've clicked it on.  I've clicked it off.  I've looked for at least 2 hours for an answer as to why I cannot get the shapes pane to appear.  I've reinstalled Visio 2010.  I've downloaded the patch.  and still,.... nothing.   SO frustrated right now.

  • The same issue for me.  Toggling on or off the shapes in the task panes doesn't do anything at all.  My shapes are still missing.  I was using this version of Visio for about a year and this happened out of the blue.

    Long time Visio user.  I have had 4 fellow developers look at it and they can't figure it out either.  reinstall or repair does not fix it.  

    Very frustrating to pay hundreds of bucks for something that can't seem to work.

  • For you folks who are still experiencing the problem, please try a couple of things.

    First, try using the keyboard shortcut <Alt><F1>.  (Hold the Alt key and then press the F1 key) This is a toggle of the visibility of the Shapes pane.  There are 3 states: Off, Minimal, and Full.

    If that still doesn't work, then a more draconian measure is to close Visio 2010, and use the Regedit app to remove the 'Application' registry settings for Visio.

    1. Close Visio

    2. Open Regedit (need to have Administrator permissions)

    3. Go to the following location and delete the "Application" folder to clear the settings:


    (You may want to back these up first in case you choose to restore them)

    Then test Visio, and if the Shapes pane is still not present, try the <Alt><F1> step again.

    If this still doesn't help, a deeper removal of ALL of the Visio settings would be the next thing to try.

  • Thanks, I was freaking out there for a minute! lol

  • Great thank you, been trying to work out this all day.  Brilliant!

  • Thank you very much for your help.

  • thank you!  

  • Worked exactly how you said. :-)) Thanks very much for sharing this information which is not on the Visio Help.

  • Thank you !!

  • thanks a was agreat help....:-)

  • Thanks a lot !

Your comment has been posted.   Close
Thank you, your comment requires moderation so it may take a while to appear.   Close
Leave a Comment