Business Graphics Products - Support Blog

What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.

February, 2011

  • Office 2010 Web Apps Workshops

    Office 2010 Web Application Workshops and experts coming soon to a city near you…

    Thinking about setting up Microsoft Office 2010 Web Applications in your environment? Curious about Excel, OneNote, PowerPoint and Word web applications?

    If the answer to any of the above questions is yes, you should consider attending one of the Office 2010 Web Application workshops that will be delivered in cities around the country in the coming months.

    The Office 2010 Web Applications workshop is designed to provide you with information regarding best practices on installation, manage, and usage of the Office web applications of PowerPoint, Word, Excel, and OneNote 2010.

    Key Focus Areas:

    ·         Setup of Office web applications

    ·         Server Architecture

    ·         The Companions

    ·         Introduction to Excel Word, PowerPoint, and OneNote  web applications


    IT Professionals responsible for the deployment, maintenance, and troubleshooting of Office installations. Application-specific and/or help desk-type issues are not included in the scope of this offering.

    Delivery Dates and Locations:
    April 5-6, 2011 – Irving, TX
    April 19-20, 2011 – Irvine, CA
    May 3-4, 2011 – Downers Grove, IL
    May 17-18, 2011 – New York, NY
    June 1-2, 2011 – Tampa, FL
    New dates and locations will be announced here as they become available.

    Pricing:
    $1000 USD per person

    To register or for more information:

    •    To register online, visit http://www.microsoft.com/events, click the Find Events and Webcasts link, and perform an advanced search using the following EventIDs or keywords "Office 2010 Deployment":

    o    Las Colinas:  1032479205
    o    Irvine, CA: :  1032479318
    o    Downers Grove, IL:  1032479319
    o    New York, NY:  1032479324
    o    Tampa, FL:  1032479329

    •    To register via email, send mail to ProfessionalServices@Microsoft.com and include the following information:

    o    Company Name
    o    Attendee Name
    o    Physical Address
    o    Phone Number
    o    Number of Attendees
    o    Desired Event Location/Date

    •    To register via phone, call 1-888-875-9071

    •    Email inquiries to ProfessionalServices@Microsoft.com

  • Visio 2010 exits when clicking on Save or Open commands

    This may also occur with Office 2010 also. Check to see if you have any document management software installed that adds shell extensions. The last case with this issue I saw was using something called Lotus Document Manager 6.5.1. We uninstalled that from Add or Remove Programs (Windows XP SP3) and the issue went away.

    You would click on the Save or Open commands under the File tab in Visio 2010. As soon as you clicked on Save or Open the application just exited without warning. No crash, events in Event Viewer, nothing.

    How we discovered this was caused by Lotus Document Manager…I was extracting Process Monitor to see what’s happening with the file system and registry during the time you click on Save/Open, it opened the ZIP file with WinZip. When I clicked Extract I was prompted with a Document Neighborhood window that I’ve never seen before. I was pretty sure it wasn’t native to Windows OS or Visio. So I checked with the user and they mentioned they had this for Domino documents. The only 2010 application on the machine was Visio 2010, Office was 2007 and it didn’t happen with any apps that came with Office 2007.

  • Photo Editor error after security update

    Microsoft Photo Editor

    Error Reading File

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    With Security Update MS10-105 (KB2289162) installed.

    We found it happens if the image has a width of 2,731 or greater. If you open the image in Paint and go to Image menu, Attributes… (CTRL+E), change the Width to 2,730 or less, then save. The file should now open.

    This is currently under investigation. I’ll post back if we have more information to provide. If you need more information in the meantime please contact Customer Service and Support at 800-MICROSOFT or http://support.microsoft.com/oas.

  • When I click Edit Data on a 2007 native chart nothing happens

    Here’s an issue I saw recently that was a head scratcher but found a fix so wanted to share. You have a chart in a PowerPoint 2007 presentation, you want to edit the data in the chart so you right-click the chart, click Edit Data but nothing happens, Excel should launch.

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    You also get Edit Data in the ribbon when a chart is selected, it’s found under Chart Tools context tab, Design tab, Edit Data

    This only happens with existing files. So if you create a new PowerPoint presentation and insert a chart using the Chart command under Insert tab, Edit Data opens Excel. If you send the existing files with the issue to another machine then Edit Data opens Excel. Even repairing and re-installing Office don’t help. Only Office Standard 2007 is installed on the machine. This would apply to any Office suite with PowerPoint and Excel.

    Close PowerPoint and Excel, run this command as a user with local administrator privileges. You can use the Run window in the Start menu. This would be the preferred way to do it on Windows XP.

    REGSVR32 ole32.dll

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    Should get a prompt saying “DllRegisterServer in ole32.dll succeeded”.

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    If you’re running Windows Vista or Windows 7 and User Account Control is enabled you need to run from an elevated command prompt.

    Start/All Programs/Accessories, right-click Command Prompt, click Run as administrator

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    How did this happen? Not sure, but my guess is that it has something to do with the COM registration on the system. It’s possible something was changed, either with file associations, very likely the compatibility pack for 2007 is installed. I’ve seen this on systems where the company deploys 2007 Compatibility Pack onto all their systems either through a script or bakes it into the hard disk image. Keep in mind, that the 2007 Compatibility Pack is only needed if you have a version of Office before 2007.

    Also, keep in mind this issue will also occur if Excel 2007 is not installed on the system!!!!!

  • Visio Shapes pane is missing in Visio 2010

    If you don’t see any shapes window on the left of a new drawing after you upgrade to Visio 2010 go to the View tab, click on Task Panes, and click on Shapes

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    Shapes window missing above

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    You should now have the shapes pane. This is a toggle, on/off setting. If you click on the Shapes option again it turns the shapes pane off.

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    I’ve seen this with several customers upgrading from a previous version, like 2007, to 2010. I haven’t been able to recreate the issue on any of my systems with an upgrade from 2007 to 2010.