Business Graphics Products - Support Blog

What is BGP? Stands for Business Graphics Products. We are the Commercial Technical Support team at Microsoft that supports PowerPoint, Publisher, and Visio.

Visio issue with Kaspersky saving as PDF

Visio issue with Kaspersky saving as PDF

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We’ve had a couple reports of users saving as PDF from Visio using the Microsoft Save As PDF/XPS add-in that now ships with Office 2007 SP2. What happens is when you try to save a Visio drawing as PDF you receive an error message:


"This file is open in another instance of Visio or in another program" 1400035

It only seems to happen when saving the PDF to a directory different than the directory the Visio drawing is stored in.

We’ve only seen this with Kaspersky anti-virus. The only workaround I’ve heard works is to add an exception in Kaspersky for the Visio application (VISIO.EXE).

This most recent report was with Visio 2007 on Windows XP.

  • This occurs when saving to the SAME directory as the Original Document.. I have to save it on a different hard drive.. it's rediculous.

  • Thank you! Had no idea Kapersky was causing this and have been trying everything! Thanks for posting this!

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  • Still happening in 2012

  • Had this same problem, added an application exception for VISO2010 in kaspersky and files were able to be saved as PDF using the "save as" command.

  • The information provided in this Blog is too much relevant. The link you provided for the Kaspersky AntiVirus Support is Awesome. It provides good support for the Virus related issue. I have recently visited the site and it also helped me to solve Virus related issue. It provide support on various products such Norton support, bitdefender support, AVG support, ESET Antivirus support.

  • You also called on 1-855-205-0915 its a">kaspersky tech support number

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