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Pieces of me on community...
Reflections regarding the intersection of community and technology, broadly defined. A pit stop on the way to the next phase of Microsoft community solutions
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Pieces of me on community...
Online Community Roundtable Notes
A few days ago, I attended the Online Community Roundtable where we had some robust discussion about community strategies. Thanks to Bob for stepping up and hosting this session with Forum One. Thanks also to Nancy , Teresa and Bill for posting their notes. I'll just add a few things that stood out for...
17 Mar 2008
When individual interests and the public good intersect
With a new fiscal year upon us, my role is shifting a bit. as a part of that, i've been taking a closer look at community planning, broadly speaking. during this process, i keep on coming back to a best practice of sorts that occurs when individual interests intersect with the public good. while...
26 Jul 2007
Microsoft Answers beta
I want to congratulate all of those who worked on getting a beta Microsoft Answers up and running. It's great to see the nice integration of social applications like Forums and Social Bookmarks in a very person centric view. What exactly is Microsoft Answers? A rich, interactive community experience...
17 Dec 2008
What exactly do we mean by "beta"?
In light of some of the responses I've been seeing on the forums , I wanted to clarify what exactly we mean by "beta." Admittedly, it is a loaded term. Depending on your perspective, "beta" might refer to something that is pretty polished but needs some testing to identify basic bugs and such (this...
19 Apr 2007
Five things I love about Microsoft
Giving -- As someone who does a lot in the community, I really appreciate the fact that Microsoft spends a lot of money each year to support those organizations where I volunteer. Whether it's matching my time with money, or matching dollar for dollar, Microsoft's commitment to the community is inspiring...
19 Dec 2008
Blogging as transformational
Gerald Kanapathy's recent post on successful blogging points towards Microsoft as one company that has been transformed by blogging. Specifically he talks about how blogs "opened up Microsoft" and goes on to say how "it's now amazingly open and responsive." While great as that sounds, I'd have to...
13 Aug 2007
Community types for technology professionals?
With social media exploding the last several years, it's easy to think that all this emphasis on community is equal from one experience to the next. Wanting to be precise in what we're talking about, I think it will be helpful to describe the communities we work with on a day to day basis. For the technical...
9 Mar 2008
Is love more powerful than the web?
With two high profile product launches being a bit bumpy ( here , here ) I can't help but wonder if the all of the love for their products (and the spread of love via social networks) is causing strain on the underlying infrastructure. Course, from a community standpoint, this sounds like a good problem...
12 Jul 2008
Ray Ozzie on community and Live Mesh
Being a community guy of sorts, I am always quite interested when folks like Ray Ozzie talk about community. Check out Ray Ozzie's memo on our software + services strategy (via the ReadWriteWeb), in addition to announcements regarding Live Mesh. I still need to take a close look at Live Mesh, but it...
23 Apr 2008
$425 B personified
There was a recent report out the other week that talked about the value of the Microsoft ecosystem totaling $425 billion . Just looking at the number, it didn't really register for me (after a certain point, large numbers lose their personal nature for me.) However, being at my first TechEd Developers...
30 Nov 2007
community types revisited...
Josh Bernoff over at Forrester just posted something that relates to community types . There, he gets at the question of why companies want to participate in communities. Unfortunately, I don't think that list is very people focused. Communities are great, but no matter how crisp a company's motivation...
10 Mar 2008
While things have been quite busy at work as we undertake a feedback driven planning experiment , the tragic events at Virginia Tech does give one pause. My heart goes out to the family, friends and loved ones for all parties involved. In terms of what any of this has to do with community, I want...
21 Apr 2007
(Un)intentional broadening of community?
Bill Johnston has a nice write up on how discussion groups can play a central role of one's overall community strategy. Although I find many of his points quite salient, the most intriguing takeaway for me is in what is not said. Specifically the following words are not used: forum message...
13 Aug 2007
Web 2.0 Expo New York 2008 highlights
This past week, I had the honor of going to O'Reilly's Web 2.0 Expo in New York City . Overall, it was a great event that allowed me to connect with some of the great minds in the industry in addition to learning a lot. Some highlights from the conference: Tim O'Reilly's keynote -- as someone who...
22 Sep 2008
A touch of love...
I love recap posts. For those of us who weren't able to attend the CommunityNext summit, I found recaps by Anastasia , Lee and Tara quite useful. I personally find it helpful to see how others view the same content -- that alone makes it that much more insightful and authentic. Loosely related...it...
14 Feb 2007
Business and community evolution
Thanks to Fili for calling out Chris' post discussing Oracle's "Social CRM." This has been on my mind a lot lately -- rationalizing the role of community in the business world. In many ways, I've been trying to balance this very thing from all my time working with communities in a business environment...
17 Mar 2008
Introducing beta Microsoft blogs and forums
Last night, we announced the beta of several Microsoft community solutions. Thanks to everyone who's helped make this possible! For information on the new blogging solution: here's a text overview here's what's ahead here's a little tutorial on commenting to a blog post ( wvx , soapbox ) As for...
18 Apr 2007
quick note on third places
Scott Hanselman , a recent Microsoft hire, poses a question to software developers about identifying their third places. I don't know Scott, but I love the fact we have more folks joining MS who are familiar with the notion of third places and the like. This concept, along with many others, is something...
31 Jul 2007
Social Bookmarks v1 released
A few months ago we previewed a version of Social Bookmarks that enabled technical professionals to: store urls of interest to you share them with others explore what others share Now we're ready to open it up even more. With the new release of Social Bookmarks on MSDN , TechNet , and...
10 Sep 2008
Mini-refresh for Microsoft Beta Communities
Woohoo! We just finished up a mini refresh of the beta community offerings including blogs, forums, tagspace and now claimspace. Way to go everyone! In terms of the specifics of what's new… New features in the June 2007 refresh of Beta Blogs xClaim integration Preview a blog post before posting...
7 Jun 2007
Support forums via video?
Alex Barnett has a post pointing to Chris Prillo's video tech support experiment and wonders if this is the beginning of an online video-based technical support network. Given the amount of interest in UGC, videos, and all of the various home improvement / DIY shows, this is a natural fit. Indeed, there...
23 Feb 2007
Sara Ford publishes a book, changes lives
One of my colleagues, Sara Ford , just finished her first book on Visual Studio tips and will be donating all author book royalties to create a scholarship fund at the Mississippi Gulf Coast Community College for anyone living in her hometown of Waveland, LA MS. Wow! Not only will the book be an incredible...
11 Aug 2008
"Ownership" of community?
That was a question I got at TechEd Developers 2007. While I am technically on point for planning community different aspects (along with others) on MSDN and TechNet, I know that I do not "own" it. There are others, for example, focused on community from an audience specific (developers, IT professionals...
30 Nov 2007
Building connections to build communities
working in community, it's easy to get wrapped up in the technology , the measurements , the key performance indicators , the cost of doing , or not doing community... when this happens, i find it helpful to take a step back and look at community from completely different perspectives. thankfully...
29 May 2007
Terminology towards a more personalized experience
"Hi, my name is Brian. What's your name?" "Hey you! Who are you? What do you prefer to be called?" User? Customer? People? Friends? Josh Bernoff of Forrester recently set off some discussion around the term "user." He says he's sick of users . Instead he would rather think of "users" as people...
27 Jul 2007
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