Pieces of me on community...

Reflections regarding the intersection of community and technology, broadly defined. A pit stop on the way to the next phase of Microsoft community solutions

February, 2007

  • Support forums via video?

    Alex Barnett has a post pointing to Chris Prillo's video tech support experiment and wonders if this is the beginning of an online video-based technical support network. Given the amount of interest in UGC, videos, and all of the various home improvement...
  • A touch of love...

    I love recap posts. For those of us who weren't able to attend the CommunityNext summit, I found recaps by Anastasia , Lee and Tara quite useful. I personally find it helpful to see how others view the same content -- that alone makes it that much more...