It's all Unified! I'm talking about Unified Communications - the ability for email/voice/instant messaging and conferencing to all integrate seamlessly, glued together by presence and the desires of end users on how they want to communicate. It's very compelling when it works - truly raising the effectiveness of collaboration and associated business processes - but it takes effort to get there.
I work in Microsoft Consulting Services - have for 8 years now - and UC is my focus. When you take our stuff out of the lab and into customer's environments that's where it gets the most interesting and that will be my focus on this blog. Many times in these scenarios things don’t seem as Unified as we'd like, hence the title. But UC remains the prize and I'll try to make each post here a little bit of help on how to reach it.