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TROUBLESHOOTING PACKAGE INSTALLATION Description: Microsoft Windows Installer Service is an installation and configuration service included in Windows. It allows you to add, modify, and remove applications provided as Windows Installer (*.msi) packages. Note, this service is set to Manual by...

TERMINAL SERVER WEB ACCESS Description: This document pertains only to Terminal Server Web Access in Windows Server 2008. It does not apply to Remote Desktop Web Connection that shipped with Windows Server 2003. Terminal Server Web Access refers to the web site that is installed when the Terminal...

REMOTE DESKTOP CLIENT 6.x Description: The Remote Desktop Client, or RDC, is the official name for the client used to connect to a Windows Server 2003 or Windows Server 2008 Terminal Server. As the features of Terminal Server evolve, a new RDC version is typically released to support these features...

TERMINAL SERVER: REMOTEAPPS Description: Terminal Server RemoteApps refers to applications deployed via Terminal Services and managed by the RemoteApp manager in Windows Server 2008. A RemoteApp is deployed in one of three ways: A .RDP file is distributed to users via a network share or...

REBUILDING THE WMI REPOSITORY Scenario Windows Management Instrumentation fails due to repository corruption or the repository is too large The WMI Repository "%windir%System32\Wbem\Repository" is the database that stores meta-information and definitions for WMI classes; in some cases the repository...

CAN'T CONNECT TO REMOTE WMI Description: WMI can fail for a number of reasons. Some of those can include not having appropriate rights and permissions for access to machines or namespaces, problems with provider registration, corrupted repository, and scripting errors to name a few. If WMI...

TASK SCHEDULER SECURITY Description: Task Scheduler is automatically installed with the Microsoft® Windows® Server 2003 family, Windows XP, and Windows 2000 operating systems and is started each time the operating system is started. It can be run through the Task Scheduler graphical user interface...

TASK SCHEDULER GROUP POLICIES Description: Task Scheduler is automatically installed with the Microsoft® Windows® Server 2003 family, Windows XP, and Windows 2000 operating systems and is started each time the operating system is started. It can be run through the Task Scheduler graphical user...

START MENU / TASKBAR ISSUES Description: The Start menu and taskbar in Windows are customizable. Legacy operating systems and Windows Vista\Windows Server 2008 using the Windows Classic theme consist of the word START and the Windows Logo. Vista and its new theme have completely removed the word...

DISPLAY / PERSONALIZATION APPLET Description: The Personalization Applet (Right-Click the desktop and select Personalize) has been redesigned in Vista and higher to use a series of well-organized, task-oriented pages instead of bare categories. The Personalization page allows you to customize...

DAYLIGHT SAVING TIME Description: Daylight Saving Time implementation varies from country to country. Some countries may not observe daylight saving time, whereas other countries may change the start dates and end dates for daylight saving time every year. This can cause administrative confusion...

ADD / REMOVE PROGRAMS OR PROGRAMS & FEATURES APPLET Description: When viewing the Add\Remove Programs applet, you may see incorrect information or the applet may not display at all. This may be caused by missing files, corrupt files, and or incorrect permissions. Scoping the...

PRINTER MIGRATION / BACKUP / RECOVERY Description: Most Administrators are familiar with the Printer Migration tool (PRINTMIG.EXE). This tool has been retired and is no longer supported by Microsoft. The Printer Migration Wizard (PRINTBRMUI.EXE) and the PRINTBRM.EXE command-line tool were introduced...

LPD / LPR PRINTING Description: An LPR utility lets an application on one computer print to a spooler on a remote computer. The receiving component is called a line printer daemon (LPD). Both utilities are included in Print Services for UNIX. For the vast majority of network-connected print devices...

MEMORY MANAGEMENT - WORKING SET TRIMMING Description: Working Set Trimming refers to a condition wherein all Working Sets are flushed to the disk. A Working Set is the amount of physical memory used by a process. Working Set Trimming is primarily seen on SQL Server systems when large amounts...

MEMORY MANAGEMENT (GENERAL: WINDOWS VISTA AND LATER) Description: Memory management is the term used to describe how Windows handles the manipulation and allocation of both virtual and physical memory resources. Physical memory is considered the total of physical RAM and the pagefile or pagefiles...

MEMORY MANAGEMENT – EVENT ID 333 Description: The first thing to understand is what exactly an Event ID 333 is. The event ID 333 is a System event error log that occurs when the registry is unable to complete a flush operation to the disk. There are several reasons that this can fail and we'll...

APPLICATION DEPLOYMENT VIA MSI / GPO Description: The Software Installation extension of Group Policy is used to centrally manage software distribution. You can assign and publish software for groups of users and computers using this extension. Assigning Applications : When you assign applications...

WINDOWS POWERSHELL (INSTALLATION / CONFIGURATION) Description: Windows PowerShell 1.0 on Windows XP, Windows Server 2003 and Windows Vista is available via the PowerShell 1.0 setup package. Windows Server 2008 and Windows 7 include PowerShell with the Operating System. Windows Server 2008 includes...

DATA EXECUTION PREVENTION: DEP Description: Data Execution Prevention, commonly known as DEP, is Microsoft's software implementation that takes advantage of hardware NX or XD support. This functionality marks physical memory locations as being used for executable or non-executable code. If a...

PERFORMANCE ISSUE (SPECIFIC TO A PROCESS) Description: An application performance issue is generally defined as an application or process performing below expectations. This can be due to high CPU usage, high memory usage or slow performance. This topic is specifically for an application or process...

APPLICATION COMPATIBILITY - USER ACCOUNT CONTROL (UAC) Description: User Account Control (UAC) is the functionality within Windows Vista that allows a user to run under a safer, less privileged context, but switch to an Administrator context when needed. Under normal circumstances, every user...

APPLICATION COMPATIBILITY (GENERAL) Description: Application compatibility is one of the most common issues seen in an enterprise environment. This term is used to describe an issue where an application does not work, or works incorrectly under certain circumstances. Questions or issues with...

APPLICATION COMPATIBILITY TOOLKIT (ACT) Description: Description: The Application Compatibility Toolkit (ACT) enables software developers, independent software vendors (ISVs), and IT professionals who work in a corporate environment to determine, before rolling out within the organization, whether...

16-BIT DOS / WINDOWS APPLICATIONS Description: In general, 16-bit DOS or Windows application failures are treated the same as any other application failure. The sole exception is the fact that 64-bit Windows includes no 16-bit emulation. Because of this, no 16-bit application will be compatible...