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  • Blog Post: Case of the blank print jobs

    Hello Askperf! Anshuman here again with an interesting issue I worked a few weeks ago. The following pop-up appeared on my workstation intermittently: I then realized that I had the Send To OneNote printer set as my default printer. The next time this occurred, I paused the print queue and noticed that...
  • Blog Post: How to migrate local ports when doing print migration

    Hello Askperf! My name is Tingu, and today I’m going to talk about an interesting print migration issue I had a few weeks ago. We had a case where an application server was running on Windows 2003, where more than 400 print queues were created. The port was created as a local port to forward...
  • Blog Post: Windows 7 / Windows Server 2008 R2: Distributed Scan Management

    Happy Sunday, everyone! Welcome to Day Eleven of our Windows 7 & Windows Server 2008 R2 Launch Series. Today, we’re going to wrap up our look at Printing and Document Services with an overview of Distributed Scan Management (DSM). As more scanner devices become network enabled, and automated document...
  • Blog Post: WS2008: The Print Services Role

    Welcome to Day Eight of our Windows Server 2008 series.  Only nineteen more days to go.  Today we're going to go over some of the basic printing concepts, specifically dealing with the Print Services Role, Role Services and Features in Windows Server 2008. Print Services is available for installation...
  • Blog Post: Windows 8.1 / Windows Server 2012 R2 – NFC “tap to connect” Printer Connections

    Hello folks, today I am going to talk about a new feature that's available in Microsoft Windows 8.1 and Server 2012 R2 called NFC “tap to connect” Printing. NFC stands for Near Field Communication , which allows a two way communication between devices (endpoints) within a very close proximity; typically...
  • Blog Post: Windows 8.1 / Windows Server 2012 R2 - In-box Scan App

    Welcome back AskPerf readers!  Prior to Windows 8.1, scanning could be a relatively frustrating experience with many questions coming to mind… Will my scanner work on Windows RT? Do I need to download a driver from the manufacturer? Do I have the necessary applications to acquire and edit an image...
  • Blog Post: Windows Print Cluster Best Practices for Windows Server 2003 to Windows Server 2008 R2

    In recent months we have seen an increasing volume of print cluster cases being opened due to poor performance. For example slow failover or spooler crashes. This article is provided as a guide for print server administrators to identify and resolve possible causes of these performance issues. 1....
  • Blog Post: The Case of the Mysteriously Large Spooler.xml File

    Hi AskPerf readers, Don Geddes here again.  Today we’re going to look at Windows Error Reporting logging in Windows Server 2008 and how it can affect the Printing subsystem.  There was a KB article written a while back that discussed the Windows Error Reporting service logging and how it was...
  • Blog Post: The Case of the Stuck Cluster Service

      Today we're going to cover an issue that is more common than you might think, but is one that may be tricky to troubleshoot.  The first thing that you may think when you read the title of this post is, "What is the Performance team doing trying to figure out why the Cluster Service is...
  • Blog Post: Who’s That Hiding in my Windows?

    Hello AskPerf!  My name is Satyajit and I am a Support Engineer on the Performance team.  Today we’re going to discuss the use of a very useful Windows SysInternals tools named Autoruns that we can use to examine programs that start during the boot process or the login process.  This comes...
  • Blog Post: Basic Printing Architecture

    Printer sharing, information retrieval, and data storage are among the most frequently used network services. This also means that when something major happens to a print server or file server - lots of people are adversely affected. Issues with Print Servers and the Print Spooler are very common issues...
  • Blog Post: Microsoft Fixit for Printing UPDATED for Windows 7 & Windows Server 2008 R2

    Hello folks.  This is a quick post to inform you that the “Microsoft Fixit for Printing” is now live with .msi packages for Windows 7 and Windows Server 2008 R2.  We know a lot of you have been asking for this for months, and we apologize for how long it took.  With that, please see the...
  • Blog Post: Windows 2003 Print Clusters - Part Two: Recommendations

    In our last post on Print Clusters we went over the basics of the Print Cluster and covered the important file and registry locations. Today, we are going to quickly go over some recommendations. If you recall, the purpose of setting up a print cluster is to have a high availability printing solution...
  • Blog Post: Two Minute Drill: Enabling Print Queue Logging

    Every so often, a customer needs to enable logging on their print queues to capture as much information about print activities on their server.  Configuring the logging options is actually quite an easy administrative task, but there are a couple of different ways to configure the options – through...
  • Blog Post: WS2008: Client-side Rendering

    It's Day Ten of our Windows Server 2008 series.  Seventeen Days to go.  Today we'll be talking about Client-Side Rendering. Client-Side Rendering (CSR) is a new feature that allows print jobs to be fully rendered on the client when targeting a shared printer hosted on a Windows Vista or Windows...
  • Blog Post: PRN: Unable to Print / Unexpected Print Results

    UNABLE TO PRINT / UNEXPECTED PRINT RESULTS Description: Two frequent problems encountered in Windows printing involve either being unable to print, or getting unexpected print results. There are many different reasons you may run into these kinds of problems. Below you will find steps to aid...
  • Blog Post: Disabling Advanced Print Features

    Recently, I've had several engineers ask me about disabling of the Advanced Print Features as a troubleshooting step.  I sat down with one of our print developers to talk about the Advanced Print Features - what they do and why they are useful.  If you're not terribly familiar with Printing...
  • Blog Post: Using Server Core as a Print Server

    A few weeks ago we posted our initial walkthrough on Windows Server 2008 Server Core - getting the OS installed and joining the server to a domain. Today we're going to continue getting our Server Core implementation and turn the machine into a functional Print Server. It's been a while since I rebuilt...
  • Blog Post: PRN: Spooler Hang / Crash

    SPOOLER HANG / CRASH Description: Two frequent problems encountered in Windows printing involve either a hang or a crash of the print spooler (spoolsv.exe). There are many different reasons you may run into this kind of problem, but the data collection required for troubleshooting is similar...
  • Blog Post: Unable to connect to a printer using a CNAME record

    Good morning AskPerf! My name is Sandeep Bhatia and I work with Networking team here in Microsoft Support. In today’s post, we will discuss Print issues when using a CNAME on Windows 2008 R2 Server, with a non-Microsoft DNS Servers. When you connect a printer hosted on Windows 2008 R2 Server...
  • Blog Post: The case of the vanishing print jobs

    A while back, I worked on an interesting issue involving RDS EasyPrint. The issue was that the printers from the client were getting redirected in the RDS session using easy print driver. However no print job could be printed to these redirected printers. Interestingly, no events were reported in the...
  • Blog Post: Performance issues due to Inactive Terminal Server Ports

    Good morning AskPerf! There are several issues that have been associated with a high number of inactive Terminal Server ports. Delayed logon times to RDP sessions, failure of printers to redirect, and slow server performance due to registry bloat from all the ports. These inactive TS ports accumulate...
  • Blog Post: Windows 8 / Windows Server 2012: How do I print in Windows 8 Modern UI Applications?

    It’s day 13 of our Launch Series and we are nearing the finish line. Today we are going to look at ways to print from your Modern UI Apps. So you have loaded Windows 8, and need to print from one of the new Modern Apps that have installed, but you do not see a ‘print’ icon, and there...
  • Blog Post: Print driver installation on 32-bit versus 64-bit servers

    This is in continuation of the topic discussed by John Dickson in his blog post entitled Installing Windows Vista Print Drivers on Windows Server 2003 http://blogs.technet.com/askperf/archive/2008/09/19/installing-windows-vista-print-drivers-on-windows-server-2003.aspx With advancing technology and...
  • Blog Post: Terminal Server and Printer Redirection

    A common issue we work with is Printer Redirection issues with Terminal Services on Windows Server 2003. Although printer redirection seems fairly simple on the surface, the issues that we work on can get somewhat convoluted. So today we're going to look at some common troubleshooting steps for Printer...