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TROUBLESHOOTING PACKAGE INSTALLATION Description: Microsoft Windows Installer Service is an installation and configuration service included in Windows. It allows you to add, modify, and remove applications provided as Windows Installer (*.msi) packages. Note, this service is set to Manual by...

TERMINAL SERVER WEB ACCESS Description: This document pertains only to Terminal Server Web Access in Windows Server 2008. It does not apply to Remote Desktop Web Connection that shipped with Windows Server 2003. Terminal Server Web Access refers to the web site that is installed when the Terminal...

REMOTE DESKTOP CLIENT 6.x Description: The Remote Desktop Client, or RDC, is the official name for the client used to connect to a Windows Server 2003 or Windows Server 2008 Terminal Server. As the features of Terminal Server evolve, a new RDC version is typically released to support these features...

TS: Terminal Server Group Policies Description: Terminal Server group polices refers to the implementation of Group Policy objects (GPOs) to the Terminal Services server to control the Terminal Server or Remote Desktop Server settings in an Active Directory domain. Scoping the Issue: When...

CAN'T CONNECT TO REMOTE WMI Description: WMI can fail for a number of reasons. Some of those can include not having appropriate rights and permissions for access to machines or namespaces, problems with provider registration, corrupted repository, and scripting errors to name a few. If WMI...

START MENU / TASKBAR ISSUES Description: The Start menu and taskbar in Windows are customizable. Legacy operating systems and Windows Vista\Windows Server 2008 using the Windows Classic theme consist of the word START and the Windows Logo. Vista and its new theme have completely removed the word...

DISPLAY / PERSONALIZATION APPLET Description: The Personalization Applet (Right-Click the desktop and select Personalize) has been redesigned in Vista and higher to use a series of well-organized, task-oriented pages instead of bare categories. The Personalization page allows you to customize...

ADD / REMOVE PROGRAMS OR PROGRAMS & FEATURES APPLET Description: When viewing the Add\Remove Programs applet, you may see incorrect information or the applet may not display at all. This may be caused by missing files, corrupt files, and or incorrect permissions. Scoping the...

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PRINTER MIGRATION / BACKUP / RECOVERY Description: Most Administrators are familiar with the Printer Migration tool (PRINTMIG.EXE). This tool has been retired and is no longer supported by Microsoft. The Printer Migration Wizard (PRINTBRMUI.EXE) and the PRINTBRM.EXE command-line tool were introduced...

LPD / LPR PRINTING Description: An LPR utility lets an application on one computer print to a spooler on a remote computer. The receiving component is called a line printer daemon (LPD). Both utilities are included in Print Services for UNIX. For the vast majority of network-connected print devices...

Managing Printers Description: This document is intended to help narrow down the various types of Print Management scenarios and help answer some basic questions as well as help you gather information that we will need should you require our assistance. Scoping the Issue: What type of...

PRN: Fax Services / Windows Fax and Scan (2000/2003) Description: Windows Fax Services and Windows Fax and Scan make it easy to send and receive faxes, scan documents and images, and share those items with others; right from your computer. Scoping the Issue: The speed of issue resolution...

PRN: Creating, Installing, and Connecting to Printers in Windows Server 2008 Description: This guide will help with collection of data when experiencing issue with the installation or configuration of Printers before contacting a Microsoft Support Engineer. Scoping the Issue: 1....

PRN: Active Directory Printer Publishing Description: Active Directory Printer Publishing is used to advertise printers in Active Directory. It is unrelated to the shared printer list provided when a user does a Start, Run, \\PrintServer to get a list of shared printers. Scoping the Issue: If...

MEMORY MANAGEMENT - WORKING SET TRIMMING Description: Working Set Trimming refers to a condition wherein all Working Sets are flushed to the disk. A Working Set is the amount of physical memory used by a process. Working Set Trimming is primarily seen on SQL Server systems when large amounts...

MEMORY MANAGEMENT (GENERAL: WINDOWS VISTA AND LATER) Description: Memory management is the term used to describe how Windows handles the manipulation and allocation of both virtual and physical memory resources. Physical memory is considered the total of physical RAM and the pagefile or pagefiles...

COM: Event Errors and Permissions Description: When troubleshooting DCOM failures, scoping the issue will help determine how to properly troubleshoot the issue. Narrowing down the scope and points of failure will help on finding the fastest path to a resolution. Below are a few common symptoms...

COM\DCOM Administration Description: The Component Object Model (aka COM) is a platform-independent, object-oriented system to create software components that can interact. A COM application usually consists of an executable file and additional components such as DLL files that are used to perform...

DATA EXECUTION PREVENTION: DEP Description: Data Execution Prevention, commonly known as DEP, is Microsoft's software implementation that takes advantage of hardware NX or XD support. This functionality marks physical memory locations as being used for executable or non-executable code. If a...

PERFORMANCE ISSUE (SPECIFIC TO A PROCESS) Description: An application performance issue is generally defined as an application or process performing below expectations. This can be due to high CPU usage, high memory usage or slow performance. This topic is specifically for an application or process...

APPLICATION COMPATIBILITY (GENERAL) Description: Application compatibility is one of the most common issues seen in an enterprise environment. This term is used to describe an issue where an application does not work, or works incorrectly under certain circumstances. Questions or issues with...

APPLICATION COMPATIBILITY TOOLKIT (ACT) Description: Description: The Application Compatibility Toolkit (ACT) enables software developers, independent software vendors (ISVs), and IT professionals who work in a corporate environment to determine, before rolling out within the organization, whether...

16-BIT DOS / WINDOWS APPLICATIONS Description: In general, 16-bit DOS or Windows application failures are treated the same as any other application failure. The sole exception is the fact that 64-bit Windows includes no 16-bit emulation. Because of this, no 16-bit application will be compatible...

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