Windows Server 2012 R2 Server Manager Crashes when clicking on Local Computer

Windows Server 2012 R2 Server Manager Crashes when clicking on Local Computer

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Hello everyone!  I am writing today to raise awareness of an issue that we have come across recently.  I was working on a case with a customer where Server Manager in Windows Server 2012 would crash when he selected the Local Computer tab.  While debugging the issue, we found that Server Manager was crashing when trying to display a bitmap image for the Local Computer icon.  As we looked further into this, we found that when loading the bitmap image, it was trying to load a color profile in order to display the bitmap image properly.  If you have ever worked with color profiles, you will recall that they are stored on disk under the Spooler folder, “C:\windows\System32\spool\drivers\color” and you can view them by loading Color Management from Control Panel, or from the Start screen just type “Color Management” and it will come up.

Figure 1: Color Management loading color profiles properly:

image

We have discovered that if the Print Spooler Service is stopped or disabled in Windows Server 2012 R2, the color profiles will not load properly and Color Management will be blank.  If the color profiles are unable to load, then when Server Manager is trying to load them to display the bitmap icon, it returns a null and causes Server Manager to crash.  This issue only seems to occur in Windows Server 2012 R2 and not Windows Server 2012.

Microsoft is aware of the issue and we will keep you posted here.

-Craig

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  • I've just installed a workstation with server 2012 r2 RTM from MSDN that is encountering a similar problem where the server manager application will crash, however my print spooler service is set to auto. For me, the server manager application will start up fine, but if I click anywhere on the top bar to try to get to manage or tools, it'll crash dump.

    Please let me know if you guys would like me to provide anything to help.

  • I'm seeing something similar, but immediately after I installed the driver v9.18.10.3257 for Intel HD Graphics (workstation HW, just testing 2012 R2 at the moment). I'll post again if removing the driver doesn't help

  • Craig you aware of this too?

    communities.intel.com/.../206630

  • @Jeff Stokes - Dunno if it's related to Craig's reported issue but I've been getting the issue that Jeff Stokes has linked to and it's fixed in the production release of the Intel HD graphics drivers, version 15.33.4.64.3308. They can be grabbed from Station-Drivers (Bing it).

  • @Tim, had the same problem with HD 4000 Intel driver. Updated to latest version for Windows 8.1 x64 to solve .NET from crashing when opening any MMC snapin.

    //Bunne

  • I'm so glad you posted this article!  I was trying to figure out if this was a corrupt image or not.   Please note:  my behavior was using a MSDN install.wim image.   I had the same exact issue, and our mandating post-job will disable unnecessary service(s), the Print spooler is one of them and once I had started the print spooler service, it worked like a charm.   Thanks again!

  • Same problem and starting the Print Spooler service fixes it.  The major difference here is that I experienced this problem on a Windows 2012 R2 Hyper-V Gen2 Guest!

  • As you wrote above the image **"Color Management loading color profiles properly" >> "**" Now it wasn't loaded in my '2012r2_Standard' at first. My System is Desktop (with high configuration Hardware). I made a fresh install few days ago. Server Manager failed to start and crashed so I got this blog. Then I install The Graphics Driver (ATI 5670) and Monitor Driver. Restart>> It is working and "**" it shows my monitor in the window too.. Thanks!

  • I know you said you would keep us posted, but it's been 7 months. Any update?

  • I can confirm this issue will also cause the SCCM 2012 R2 console to crash with errors identical to http://support.microsoft.com/kb/2800707. Even without the "System Center 2012 Integration Pack for System Center 2012 Configuration Manager" being installed.

  • @TIM 2 Oct 2013 4:59 AM

    Thanks, right on the money

  • Hi Craig

    Thanks for the blog post. just and the details. Also, thanks Jeff for your comments too

    I had an i5 with Intel 4600 graphics showing the same symptoms. Downloaded the latest video drivers and it works!

  • Upgrade to the latest video driver. Version:
    15.33.22.64.3621 from Intel https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3720&DwnldID=23885&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4600&lang=eng