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TERMINAL SERVER WEB ACCESS
Description: This document pertains only to Terminal Server Web Access in Windows Server 2008. It does not apply to Remote Desktop Web Connection that shipped with Windows Server 2003.
Terminal Server Web Access refers to the web site that is installed when the Terminal Server Web Access role service for Terminal Services is installed on Windows Server 2008. Although designed primarily to deploy RemoteApps via the web, Terminal Services Web Access can also be used to gain access to Terminal Servers via the web by using the Remote Desktop Web Connection tab of the web page.
This document will provide help in scoping an issue with TSWA, help you gather data that we will need when troubleshooting a problem, and also provide some troubleshooting steps or resolutions to some of the most common issues.
Scoping the Issue: There are a couple of common issues with Terminal Server Web Access, and scoping the issue will depend on the symptoms that you are experiencing:
Data Gathering: In all instances, collecting either MPS Reports with the General, Internet and Networking, Business Networks and Server Components diagnostics, or a Performance-oriented MSDT manifest must be done. Additional data required may include the following:
Troubleshooting / Resolution: Troubleshooting will depend on which problem you are experiencing:
Cannot load a list of RemoteApps from a remote server
Terminal Server Web Access does not install or there are errors encountered while installing the role service