WINDOWS EXPLORER FOLDER OPTIONS


Description:  Many of the concerns around Folder Options in Explorer center around administrators needing to control how Explorer presents folders to users. Sometimes these options may not be available at all or there may be problems with Explorer holding CPU and or hanging depending on Folder View settings.

 

Scoping the Issue:  A primary step in troubleshooting concerns with folder options is determining if the behavior is seen in Classic Mode: Folder options, General, Tasks...... Use classic folders.  This setting lightens the overhead on many of the additional features Explorer enables by default. Toggling this setting can improve behaviors such as hangs and slowness when browsing network shares over a WAN.

If no Folder Options are available, check the policy settings via GPResult or the following registry value to see if they have been disabled: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer – verify that the value is not set as follows: NoFolderOptions=1

 

Data Gathering:  In all instances, collecting either MPS Reports with the General, Internet and Networking, Business Networks and Server Components diagnostics, or a Performance-oriented MSDT manifest must be done.  The PROCESS.TXT file will list any third party hooks loading under Explorer.  You can use a tool like Autoruns to remove them, or remove them manually.

Screenshots of any errors should be collected along with Process Monitor logging if possible.

Finally, these are Registry keys to collect to compare with working machines:

  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\

 

Additional Resources: